Tesla Go Carpool 4+

When commuting, I'm not really thinking about having to open an app to complete the trip. I just want to get to work on time. What's even more frustrating is by the time I remember, it's usually the next day when I'm getting ready to drive again and since more than a day has passed, I'm unable to hit "complete". Why is the onus only on the drivers to complete a trip? The carpooler should be able to do that seeing as how they don't even have to be the one driving. Surely they can hit a button and are happy to to get the incentive? Even if I do remember and it's a couple hours after the trip, the complete button doesn't show up and only after I try to access the trip multiple times does it finally display the complete button. These seem like very simple changes to implement

Hi! Thank you for your review! We appreciate your suggestion and might consider the ride auto-complete for future improvements, but please note Tesla's policy to complete the ride within 24 hours (status updates beyond 24 hours cannot be done). For Tesla policy and rewards concerns, contact ts.la/goteslahelp. Thank you.

I am not even sure where to start. The fact that there is 1.7 ratings says a lot of what the app is capable for. Anyhow I will try to pinpoint the exact issues and hopefully be able to fulfill the ultimate goal of shared rides.

1. App doesn’t let me select the rider although I see a list available. There is no selection button or anything that does it. I hope the developers try to use the app themselves.

2. If the whole intent is to share rides the app should simply let me select an individual for the ride. The app doesn’t let me select the old people . Although the same people can easily text and make arrangement as a help anyhow. Again point of app is defeated.

3. Lot of people have already mentioned the complete trip so won’t repeat again.

4. I can’t copy the address in google maps directly. At the bare minimum if the app can’t support map you can atleast make it to start navigation in one of the apps.

The list is long but I really hope the developers try to use the app themselves and experience the front end. The ultimate objective of shared rides is not happening with this version for sure.

We appreciate the feedback and your taking the time to provide it. We can see the frustration in your list and want to help you make the most out of the app and the Tesla carpooling initiative like many other users are doing daily to get their rewards. The basics of making, starting, and completing rides are outlined in these articles with a couple specifically targeted Adding Companions and the Private Rides feature, https://support.liftango.com/en/support/solutions/articles/43000672836-how-to-create-carpool-bookings- https://support.liftango.com/en/support/solutions/articles/43000631385-private-rides-feature and https://support.liftango.com/en/support/solutions/articles/43000694030-carpool-adding-extra-passengers-companion. The completion of a ride is part of the Tesla policy for managing rewards, see https://ts.la/goteslahelp for details.
When you have started a ride choose the directions icon (orange circle with an arrow) to open your device's default map app with the destination included, this is also outlined in the carpool bookings article above. Finally, please do not hesitate to reach out to us by navigating to the About page in the app and selecting Send Feedback, we are then able to help you out directly by understanding your profile, your selected network (Tesla location), and importantly how your trip requirements fall into the rest of the Tesla carpooling ecosystem.

the buttons dont even appear to confirm the rides so nobodys getting paid. thanks again, you just love taking ur employees money i guess.

We apologize for the inconvenience you're facing with completing a ride. We're here to help you maximize your experience with the Tesla Go Carpool app and the rewards it offers. Please reach out to us through the About page then select Send Feedback, including any relevant screenshots, videos, and timestamps of the issue. Our team will promptly investigate and address your concern. We'd also like to inform you that we've just released a new app version 4.19 to fix bugs and enhance system performance. Thank you for your understanding.