So I can say that using the Tespo (after I was able to connect) has been pretty good. I haven’t connected any other of my devices yet. I don’t think I will. I have to say, just like so many others, the connection process was the most frustrating. It took several times for it to finally connect. And it would be nice if the water tank came off for better cleaning and refilling. But overall I’ll continue to use it. And for those reasons I give it a 3, based on immediate experience.

I’ve been a loyal Tespo user since 2016, well before there was an app. Over the years, the customer service has been outstanding and it’s one reason why I’ve remained a customer. They even sent me a free replacement dispenser years after my first one stopped working. However, I wonder if they are under new ownership because the customer service is atrocious now and the app has literally never worked for me. There are constant log-in and account errors, and it won’t connect ever, at all. I had an issue with my dispenser recently and my customer service request was completely ignored. I ended up ordering a new dispenser along with 3 new pods to get a discount on the dispenser and I got a tersely-worded email that 2 of the 3 pods (everything except the Customized Pod) are “out of stock indefinitely.” It seems the new ownership is pushing the Customized Pods at the expense of what got Tespo here in the first place. As a long, long-time customer I’m super disappointed.

I don’t know where my other review is but I rated three stars based off of the dispenser working great but the app needed Work. I’m lowering my rating to two stars as it never reminds me to take the dose. When I do take the dose at the same time that the reminder is set up, it says I missed my dose but took an extra one. Also I still have yet to hear back from the company on what vitamins are actually in the dose. I could be drinking Tang for all I know. It would seem a company would have a list of ingredients in their product readily available.

Tespo started small and with this recent update they added the “currently in dispenser” which allows me to set my schedule, see my weekly adherence and even see a visual of how many doses I have left. I love the clean card layout with visual charts. My favorite section is the “currently in dispenser”. I just started this bariatric journey last month so I’m thrilled to see this useful addition. Suggestions: 1) Apple health integration. I don’t have Fitbit not garmin. I do have an Apple Watch. 2) bariatric servings are 2x daily. Please add the ability to change the frequency from the “once/Day”3) smart scale integration. I have a Withings Body plus composition scale and would love for this app to be my go to for steps, weight, vitamins, sleep & activity.