Texas Health MyChart 4+

Great way to have your health in your hands.

This is the first time I've had an app that gives you all the details. I love being able to check my test results so fast. I looked at all my blood work values a day before my Dr office messaged me. That way I knew to order Iron because mine was extremely low. So when Doc messaged me the next day and said to start iron I had it on hand. The messages icon keeps you informed with your doctor office and being able to respond if needed. I have a hard time talking to people so I really enjoy being able to get answers on the app and make appts when it promoted me they were ready for set it up and then I only need call if I really can't get the info. This is a fantastic app and I'm so lucky to be able to enjoy it.

Review

My ideal doctor would be one who greets me warmly in a timely manner, not after a 45 minute wait He should act like he cares about me. He should give me the same amount of time that I took to come to see him. He should be prepared to see me by reviewing my medical history. He should try to help me with my current issues. When I need to see him, I should not be told that I must wait several weeks to get an appointment. He should sit down and look at me when we talk, not stand by the door with a rolling computer cart typing what I say. He should ask me if I need any immunizations and if I say yes, he should see that I get them. He should ask me about my emotion status because I have many, many health challenges that all can cause depression. He should ask me if my current meds are working well or do they need to be adjusted. If there are new medications that proven to have better results or fewer side effects, he should tell me. If I do not get what I need then I need to search for it. Actually I get better care at the Doc in a Box clinics. Medical providers seem to be overwhelmed and have too many patients. Practices are run like corporate businesses. Corporations are cold and heartless entities.

Nobody's in charge

I do not know what facility this applies to and that is part of the problem. I have used multiple facilities. There is a big PAY NOW button in the app. It's been there almost a year or maybe longer. It links to a website. The bill has ZERO balance. I ask for help to clear this off and all I get it the runaround... "We don't handle this, they do"... "No they do"... On and on in a never ending loop. Nobody knows. Nobody looks at the big picture. Everyone just passed the buck. I have another issue, an old reminder that's 4 years old. I don't know who put that in there or how to find out to ask them to remove it. Everyone says "It's not ours" shrug and pass the buck. Another problem, I made appointment then got a call and was told the time was not available. I asked about another time shown in the app... Nope that's not available. I asked, what IS avaliable? What they told me was far fewer than what the app showed as available. Why does nobody take responsibility for this app? Why can't I easily find the right contact for an issue in the app. I tried to submit this on the contact page and got this... "The requested URL was rejected by F5 ASM. Please consult with your administrator." Who is my administrator? Exactly what I've learned to expect from this app.

Developer Response ,

We apologize for the frustration you have experienced. The PAY NOW button is static and directs you to Texas Health's Visit Pay application that allows you to pay your hospital bills. Once you have a Visit Pay account you can setup SSO to quickly access your account via the PAY NOW button in your MyChart account. Please contact the Service Desk at 682-236-6700 if you are still experiencing issues with the reminder. If you would like to speak with the application manager please inform the Service Desk.