Texas Roadhouse Mobile 4+

If you have a gift card that doesn’t cover the entire amount of the check, it’s really frustrating to place an online order. Last week I tried to order from the app several times, get to the checkout and enter the gift card and it kicks you out. I repeated this 4 times. I then just went to the website hoping for different results, but same thing. If the gift card does not cover, it kicks you back to the beginning and your cart is empty. I actually gave up trying to order. I tried tonight with a smaller order that the gift card covers and it worked fine. The problem is that when you only have a few bucks left on the gift card, it is impossible to use with an online order. Thanks

We are so sorry for your frustrations. We are aware of this glitch and are working to get it fixed asap. Thank you for your patience.

I got the app when Covid first started, that experience did not go so well . They told us to park in the designated parking spot and call the number which I did. My order was not ready when they said it would be. 15 min later. I get a text that it was ready. They did not say you had to go to the window and pick it up. I waited about 15 min in my car then asked inside where my order was. Was directed to a window outside. Then I got my order and my mistake I did not check it. I did not realize that my order of a dozen rolls was not there. I was all ready back at work so I called the restaurant. The person that answered had me give my email to her and said she would email me a coupon for a dozen rolls I could use on my next visit. I never received the coupon. That is when I deleted the app. I have not been back since. So we will see if things has changed and I receive better service.

Hi G-Mann00, please copy and paste this review here so we take care of this asap. Thanks!
https://www.texasroadhouse.com/contact-us

After using the app successfully numerous times, I had the misfortune of having it send my order to a completely different state. I was charged for the order and did not realize what happened until waiting to pick up my order at our local Texas Roadhouse. The restaurant actually helped figure out the issue. I had to place a new order and pay again as the refund needed to come from the restaurant that received the order and payment. I called the other restaurant to cancel the order, but no one there knew how to refund my money. They told me to expect a call from the one person who knew how to do this the next day. I waited and called again during the hours they said the person would be there with no luck. I have called repeatedly and have been told I would get a call back, but I still haven’t heard from them or received a refund. I want my money back. This is ridiculous. I would appreciate someone contacting me about this issue.

We're so sorry this happened! Can you please connect with us here with your order information so we can look into this?: https://www.texasroadhouse.com/contact-us