The Cowfish 4+

SUCH a waste of time!!! Was shopping in North Hills, joined the waitlist, app said 15-30 minutes. In 30 min they texted saying there were now 10 people ahead of us so please head to the booth. As we were headed there it said 5 people in front of us please see hostess. Within 5 minutes we were at the hostess stand and she said it would be at least 30 more minutes. WHAT???? She was also extremely rude. When I asked why I was told 15-30 minutes and told to head to the stand she said the app must have been glitching. Finally it said we were the next table… I then watched 3 parties get seated in front of us. To top it off it was my daughters birthday. My 80 year old parents were there waiting as well. From the time I joined the wait list (and was told 15-30) to the time I was seated it was an hour and 10 minutes. Totally unacceptable. Have reservations like everywhere else or have a better solution than this app.

We joined the waitlist when we were within 3 miles, and immediately received a text saying we were in. I reserved a booth. The app showed us that there were two parties ahead of us, and as we neared the restaurant, it showed zero, so we were next—woohoo! When we walked in, the hostess said there were no booths available, but we could sit on the patio. I said I had reserved a booth and that we were next. She said she texted me 18 minutes ago and I had ten minutes to respond. The text said nothing about responding and the app kept me in the waitlist. The staff obviously pays no attention whatsoever to the app, so it was pointless—don’t waste your time.

I absolutely love this restaurant, and I am a regular patron, but...the increasing wait times (routinely an hour) are becoming tedious. When I heard there was an app with a wait list entry feature, I thought, "Great! A solution!"
I downloaded the app and was initially impressed - it is very cute & cleverly designed. However, it completely failed on the task that it was supposed to achieve: wait list entry. It will not allow you to enter the wait list until you are within 1/2 mile of the restaurant!
This is very useful to those who live within walking distance, but does nothing for those of us who make a special trip from other areas in the city. When I chose to travel across town for a favorite meal, I don't want to stand around for an hour or more after that drive, waiting for a table. The whole point of "call ahead" is to reduce that wait time significantly (or eliminate it altogether). Very disappointing.