We fixed some bugs in our system. If we missed anything please let us know.
We also made improvements to our registration process and made it possible to match new policies with existing accounts.
Ratings and Reviews
I haven't had accidents since I got this insurance, but the payment process and online services have been very simple. No doubt, the easiest insurance company I've ever had a relationship with. They checked into my address and asked me if someone else was also driving my car, someone I've never heard of, but who must have lived at this address before me when I signed up. That's what I told them (I have no information about this person... Such was true) and it was cool. It seems to me that if you don't try to fool them, they will take care of you and make this necessary process very easy. The general seems like a slam dunk to me! - Mickey L.
I don’t understand in 2 years why your IT department can’t write a simple program to update a policy number for your “convenient app” .
it auto recognizes a customers iPhone to browse products, to review policy coverage, to even use the convenient proof of insurance if needed, or even MAKE A PAYMENT! But only to old account number which is locked due to cancellations from new policy being activated.
I would please like to one day to access this app for purposes such as a trip to the DMV as proof of coverage, (and hopefully never to a policeman for any reason, but really hoping karma doesn’t claim me as deserving negative repercussions for this negative review) but I think in 2 years it should have been addressed and I’ve been pretty patient in my opinion.
In conclusion I would also request that the (and I do really mean this) the excellent customer service reps, attentive and usually very friendly )be put in the loop on how the apps functions at least to some degree as I’ve spoken at least ten of them and they have no clue about the phone app functions, just how to change policy number on the website.
Thank you to anyone who’s read this for your time and consideration.
Developer Response ,
Unfortunately in order to update your MyPolicy profile you will have to login at www.thegeneral.com/Mypolicy. If you are unable to update your profile please send us an email with your policy number, and email address to email@example.com so that we can research your issue. Thank you.
I pay my insurance monthly, I pay my insurance early every month yet I receive a Notice of Cancellation every month, that Notice of Cancellation pops up on the app, through a text and email. Since I receive that notice all the time when I am not past due, EVER I am sure I will cancel when I’m at the end of my commitment with The General. When you call customer service, they say legally they have to send that which is untrue because The General is the only insurance I’ve had that sends that notice and no one I’ve talked to about this receives such a notice. It’s stressful to think somehow you payment did not go through or something has happened that you keep getting those and I’ve never been in an accident or anything. In addition, it’s horrible for our environment to waste so much paper with those notices. The General needs to update their system and their employees from giving false information.
Developer Response ,
I'm sorry to hear your frustration with the notice you've received. We are required by law to send this notice a certain amount of days before a policy lapses (if a payment hasn't already been received or scheduled). The notice isn't meant to be rude or intimidating and apologize that it comes off that way.
- Permanent General Assurance Corporation
- 91.7 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © 2019 The General Automobile Insurance Services, Inc.
With Family Sharing set up, up to six family members can use this app.