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The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

• Quickly obtain a quote* for a new auto insurance policy with The General®.

• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

• Start and submit a new claim, or even follow the status of an existing claim.

• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).

We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral.com. We want to ensure a 5-star app experience!

*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.

End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

What’s New

Version 1.6.0

We’ve made improvements in our app to make it even easier for our customers to file a claim with us!
Not currently a customer with The General? Get started today by downloading our app and selecting ‘Get a Quote’.

Ratings and Reviews

4.7 out of 5
73K Ratings

73K Ratings

Wullfred ,

Great service

I haven't had accidents since I got this insurance, but the payment process and online services have been very simple. No doubt, the easiest insurance company I've ever had a relationship with. They checked into my address and asked me if someone else was also driving my car, someone I've never heard of, but who must have lived at this address before me when I signed up. That's what I told them (I have no information about this person... Such was true) and it was cool. It seems to me that if you don't try to fool them, they will take care of you and make this necessary process very easy. The general seems like a slam dunk to me! - Mickey L.

Awendie ,

Why ?

I don’t understand in 2 years why your IT department can’t write a simple program to update a policy number for your “convenient app” .
it auto recognizes a customers iPhone to browse products, to review policy coverage, to even use the convenient proof of insurance if needed, or even MAKE A PAYMENT! But only to old account number which is locked due to cancellations from new policy being activated.
I would please like to one day to access this app for purposes such as a trip to the DMV as proof of coverage, (and hopefully never to a policeman for any reason, but really hoping karma doesn’t claim me as deserving negative repercussions for this negative review) but I think in 2 years it should have been addressed and I’ve been pretty patient in my opinion.
In conclusion I would also request that the (and I do really mean this) the excellent customer service reps, attentive and usually very friendly )be put in the loop on how the apps functions at least to some degree as I’ve spoken at least ten of them and they have no clue about the phone app functions, just how to change policy number on the website.
Thank you to anyone who’s read this for your time and consideration.

Developer Response ,

Hi Awendie:

Unfortunately in order to update your MyPolicy profile you will have to login at www.thegeneral.com/Mypolicy. If you are unable to update your profile please send us an email with your policy number, and email address to mobileappsupport@thegeneral.com so that we can research your issue. Thank you.

Evaprcitygirl ,

Cancellation Notice

I pay my insurance monthly, I pay my insurance early every month yet I receive a Notice of Cancellation every month, that Notice of Cancellation pops up on the app, through a text and email. Since I receive that notice all the time when I am not past due, EVER I am sure I will cancel when I’m at the end of my commitment with The General. When you call customer service, they say legally they have to send that which is untrue because The General is the only insurance I’ve had that sends that notice and no one I’ve talked to about this receives such a notice. It’s stressful to think somehow you payment did not go through or something has happened that you keep getting those and I’ve never been in an accident or anything. In addition, it’s horrible for our environment to waste so much paper with those notices. The General needs to update their system and their employees from giving false information.

Developer Response ,

I'm sorry to hear your frustration with the notice you've received. We are required by law to send this notice a certain amount of days before a policy lapses (if a payment hasn't already been received or scheduled). The notice isn't meant to be rude or intimidating and apologize that it comes off that way.

App Privacy

The developer, The General Automobile Insurance Services, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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