The New Yorker ١٢+

The app is designed well, the typography is great and the reading experience is overall satisfying. Unfortunately it also lacks critical features from an app designed to be a reader:

1. Mark as read: Articles or issues should give the option to be marked as read — or automatically marked as read. Many a times I scroll through the previous issues to see which issue I haven’t finished yet at.
2. Sync with audio: Often times I prefer to read the article but cannot at the moment. In such cases, having the option of listening is great, however if I’m not through listening and decide to decide to finish the article by reading. It is not possible to find where I was left off. There should be a sink feature where the audio can mark until where the user has listened to the article.

Hello, Carmichael, we appreciate you taking the time to provide us with your feedback. This is extremely helpful information for our developers as they work to enhance and improve the overall app experience for our users. If you have a moment, we welcome you to share your thoughts with our team by contacting them at apps@newyorker.com. Thanks!

Longtime print - online subscriber and reader here. Was pleased that with prior “print edition” app i could download AND SAVE issues to view on a large-screen ipad, or a mini for airplane reading. After a forced app upgrade years ago, all my saved full issues deleted, had to redownload each and every one. On a rural connection DSL it takes a minute per issue and mind numbing icon stroking and scrolling. July 2022, again, the app is upgraded, all my saved issues are not ported to the upgraded app. I got to a google-fiber wifi to download issues, all over again. (Edited) at first it looked like i could only download current year issues. Then i went back and noticed a “year” scroll menu (top right, then bottom) to allow prior-year issue download. Back to 2008. So, next app upgrade, will CN continue to refresh archives, or will the old bits just vanish?

Twice, issues were not imported in the app upgrade. Remember, readers. Your online media are ephemeral. If you value the content, save the print edition, because CondeNaste may or may not continue to refresh any paid-for archive of digital content. Fortunately, my “saved articles” list, which was initially blank after the upgrade, reappeared after a minute or two- i think it is intact?. So, rating: content quality, 5 stars. Delivery and loss of archives, zero stars. Old issues have been deleted twice, now.

Hello boborojo. Most importantly, we want to thank you for being a loyal subscriber to The New Yorker, we appreciate and value your thoughts on our latest update. We're so sorry to hear about your experience and would like an opportunity to help make reading The New Yorker a positive one. Our developers would like to hear more about your experience, please contact them at apps@newyorker.com at your next available moment. This will help diagnose the issue and avoid the same issue with future updates. Thank you.

If the content in the New Yorker wasn’t so worthwhile I would ditch this app in a heartbeat. - Even with the latest version it doesn’t really keep my place. If I move away from what I am reading (and the app will do it for me without asking when new stories come in), I have to scroll through the downloaded issues, remember which one I was reading, find the article, and then sometimes, but not always, it will go to where I left off: huge pain. - With one of the latest updates the cover title disappeared and the order of the articles changed (talk of the town is now at the end) - Suddenly the app started having problems with finding internet connection and issues before 2024 are not available. I hope this lasts problem is a temporary malfunction otherwise I will seriously have to cancel my subscription. BTW I have been a subscriber for many years and I would miss the magazine, just not sure it’s worth the headache. I would revert to print if I could but I travel a lot. The app, if it worked, would be a perfect solution for my needs. Too bad it doesn’t!

Wanted to update after the developer’s response: I have indeed contacted the technical support team several times and was appalled at the lack of resolution. For the most part it seems no one even bothers to read the requests to find out what the problems are.
My conclusion is the app is poorly designed and the support is lacking.

-Hi there @Weaver hollow, We're sorry to hear that your experiencing various issues with the app and thank you for taking the time to leave us your review. Our developers continue to make adjustments to improve the user experience for our long term customers like you.
We encourage you to contact our technical support team at apps@newyorker.com at your next available moment. This will help diagnose the issue and help find a solution for you! Thank you.