The Rounds: Delivery & Refills 12+

Been using The Rounds for almost a year now so I’m really glad to see there’s finally an app! The service itself is awesome - it makes living in a small apartment a lot easier since I cut back on packaging waste. Plus their assortment has gotten amazing over the past few months - namely the added candy, upgraded cleaning supplies and random things I didn’t even know I needed (like a carpet lint cleaner??)

Anyways would really recommend giving it a shot. Cute designs on the app too!

I wanted to like it. I thought it was a pretty neat app and subscription but aside from their products being overpriced, they have bad customer service. I live in an apartment complex and I made sure my address and apartment number was accurate and they delivered to a totally different number. They sent me a picture and I went to go look for a doormat that looked like the picture. I ordered a flower bouquet and they were withered since it was the next day from my expected delivery. I was disappointed that when I got home I had no package when I was suppose to. The snacks are meh and overpriced. Just go to Whole Foods. The bouquet was underwhelming for the price. I would have tried again but the customer service did nothing to compensate for damaged goods or the trouble of having to do a scavenger hunt. I’m all up for saving the planet but there are other ways that are more cost efficient. Not worth the hype

Each time I’ve ordered from this app, I’ve had missing items in my order. There’s no way to report this directly in the app—you have to text some random number if something goes wrong. Then, it takes a day for them to respond and promise to redeliver the item in a few days. When the delivery date arrives, they send you a tracking number saying the item is on its way, only for them to later tell you it’s not. They issue a partial refund (but not the full amount for some reason), and it goes to your account rather than your credit card, likely to keep you hooked. This is just a poorly run business, and I wouldn’t recommend it to anyone.