The Standard - My Account 4+

This app and service is clunky and inaccessible. Doesn’t seem like the company is interested in improving their service seeing how the reviews have been requesting Face ID for over 2yrs. Integrates poorly with any sort of investment analysis app I’ve tried to use, goes weeks at a time without being able to add my balances to Yahoo Finance or Empower Personal Capital. Their site usually goes down every payroll weekend when the contributions get added, not sure how anyone thinks it’s acceptable to not improve anything year after year.

We are supposed to trust a company with investments that can run into the 6-7 figure amounts, and yet their app doesn’t offer faceID to log in? I also can’t paste in my password from my password manager, which makes having an extremely long and complex password (a good thing) a very hard thing to manage. It makes the app useless. Combine that with the fact that they just bought my previous investment company, which had a better app with better security and it makes me nervous to be with this company. They don’t even offer security questions and answers on their main company website? Does this financial company not realize how exposed this leaves their members?
Hire some good devs and get this stuff secured up!

So it looks like it’s been 2+ years since Face ID and remember login features have supposedly been worked on. Whatever. They could at least allow copy/paste of text into the password field so you don’t have to type it out every time you load the app! What a pain!