Former Thistle customer here. I recently moved from Los Angeles to Austin and was surprised to find that Thistle still isn’t available here.I would immediately resume my subscription if Austin delivery became available.Austin has one of the strongest wellness, fitness, and plant-forward food communities in the country. The customer base Thistle targets is very much here — yoga studios, tech professionals, active lifestyles, and people looking for convenient, healthy prepared meals.Right now many of us are using other services simply because Thistle isn’t an option.If Thistle launched in Austin, I’m confident there would be strong demand immediately. I would sign back up right away, and I know many others who would as well.Please consider Austin for a future expansion.

As a busy professional, I relied on thistle for healthy meals for about a yeah and half, and had a few initial bumps: occasional mistake in the meals. But the delivery issues lately made it untenable for me to continue with Thistle. They are frequently late delivering based on their estimates. That’s not necessarily a problem if the delivery still stays in a reasonable window (the stated window is 7-10pm). I made a note that I really can’t accept food deliveries after 10pm. They are frequently running as late as midnight. On a Sunday night, a fresh food delivery at midnight is very disruptive—I have early Mondays for work and a flimsy paper/cloth cooler bag might not keep the fresh food at the right chilled temperature if left out overnight. So I have to stay up for their hours late deliveries. Additionally, the time will keep moving: it’s 10pm, no, 10:30, no 11pm, no 11:30pm, no 11:50pm… and the customer service is mediocre. Just can’t do it anymore as much as I like the food

I’ve tried a few meal services and meal kit/recipe box services. I have a restrictive diet since I can’t eat gluten. Love that Thistle has so many gluten free options and the food itself is super fresh, very tasty and healthy. Having two deliveries a week is awesome because it allows for this freshness. Greens are crispy, proteins are tender, it’s really miles above companies like Factor and healthier than CookUnity. Occasionally they miss items and their customer support is kind of hard to get in touch with because of their very bad ai chatbot. But otherwise happy with them!

The food and delivery is great. What I find really annoying now is it’s now super hard to manage my skips. I travel a lot and I can’t receive food every week. Now I have to navigate through many food photos to find hidden buttons/ menu to skip. Not all in one place but for each half week. It used to be much easier to manage my deliveries, and I don’t like that this is being hidden and made hard to find this functionality