Thomaston Savings Bank 4+

So much better

This last update made the experience so much better, it didn’t seem bad before but the fact it now fits better to my phone screen is very nice!

Slow and unresponsive

I am forced to use this app because it’s the only way to manage my accounts from my phone. This app seems half-baked. When you tap on a menu item, the app gives no feedback to let you know what you selected, it just waits, then sometimes the screen will blank for 10 seconds or so. The menu icons on the bottom screen are pretty much useless as only some of them actually work. (floating chat bubble is interfering with the bottom menu).

I was trying to make a transfer, tapping repeatedly on the “transfers” icon, but nothing happened. I ended up reinstalling the app, but this didn’t fix anything. The only way to execute a transfer is by selecting it from the dropdown menu at the top left. It doesn’t have to be fancy and polished, but basic functionality and stability should be requirements for a bank app!

Developer Response ,

Hi RDub76,
We’re sorry to hear of your frustrations. The initial load time is an issue we are aware of and working on. As banking becomes more and more mobile we have found that many customers do utilize the extra features we continuously make available. We are interested in the features you find unnecessary and would like to hear more about the lag time you have switching from module to module. Could you please contact us at 860.283.1874 and give us more information?

Mr. Douglas Ricci

I live in Bethlehem directly next to your Bethlehem branch. Most bank employees no me being a neighbor and having saving and checking accounts in your bank for years.
Friday I went to the drive in to get four five dollar bills to send in Easter cards to relatives.
Anyway a new young woman was at the window I ask her to give me the four five dollar bills. She sent a withdrawal slip I filled out and sent back. I awhile all the time the line was getting longer.
I was then told I need to give them a new form of identification because my last one was in 2022
I told her to get Ronald the de facto branch manager who knew me . Now people behind me are leaving or blowing their horns . Ronald was not helpful or sympathetic so I send my driver license up the shoot and time is elapsing.
She comes back with Ronald who reiterates they needed a current I’d to wait on me and I would need to fill out another withdrawal form. People keep leaving. I send the new withdrawal form then had to wait awhile more. Finally I get my four five dollar bills so I could send out my nieces Easter card. Totally unnecessary!