This update includes improvements and bug fixes to keep Thumbtack running smoothly.
Ratings and Reviews
Thumbtack is the “The Way To Go”
I first stumbled on to Thumbtack a few years ago when my daughter that’s away at college needed to move from her apartment to another location. With me being in Ohio and her in Virginia, it was hard to find a reliable and reputable moving company. So I stumble online to this service called “Thumbtack”..... I was able to get 4 quotes and rather quickly as to how this service works. I called each one, read the reviews and then scheduled my move. The professionalism of the company was superb, and my scheduling of the move was literally so far out like 5 months out, they had called me back 6 weeks before the move date and then called me the week of to confirm everything. On the day of the move, they had actually called me early to let me know that a person canceled, and would it be okay to start earlier. I was like GREAT!!!!! My daughter had so much to move that would only be a benefit to us, especially since on the day of the move there was a 60% chance for rain. The movers were great!!! Thumbtacks ability to be able to help us as a consumer with any of your projects needs is extraordinary. I’ve used them now for 3 different types of projects and I will remember them again for my next projects needs. Thumbtack is the WAY TO GO!!!
Developer Response ,
Wow what a great move! We love that they stayed on top of everything and the your daughter's move went smoothly.
No longer gives quotes. Rates too high.
The concept of this app is a great idea for a small business owner such as myself. It gives me a chance to market my counseling business to people in need of those particular services. I initially signed up for instant match in which the customer receives an immediate response when they put in a request. BAD IDEA!!!! Thumbtack did not give me an accurate idea of just how much these rates would cost and I ended up being charged over $40 in less than a week. I then turned off instant match and would send quotes only to the customers I chose and was told just how much I would be charged for the quote. The rates varied anywhere from $1-$12 and occasionally I was given the opportunity to quote for free. This was very reasonable although it was a gamble because the majority of the time, the customers would not respond to my quote.
I recently received notice that Thumbtack has changed their policy that I would no longer be charged unless the customer responded to my quote. This seemed like a great idea! I could still pick the customers I wanted to quote but I no longer had to worry about spending money on customers who were no longer interested in counseling. I assumed the rates were about the same as they were before. Boy, was I wrong! I was charged $23 for my quote! That is way more money than I am willing to spend for someone whose business I may not even get! I will no longer be using Thumbtack for marketing under these new rates.
Developer Response ,
Feedback helps us a ton and we'd love to hear your suggestions about this. Go ahead and send your thoughts directly to our Product Team here: https://help.thumbtack.com/suggestions.
I always find difficulties to get job done in a right way so I was trying hard to ensure hiring a real professional using your App. It worked so well that now this guy became my main contact of the job done. Your App works fine but one suggestion is to let user see what they said while starting new project. For example, if I said 4 rooms or 5 rooms with 3 flights of stairs while starting new project then I should be able to see. In my case, I have provided details for the cleaning to be done and got price quotation based on it but then this guy increased his price and I never had proof that I have included my project details when a new project for the carpet cleaning was created. Anyways, your App works great to connect dots between professionals and seekers. Just ensure you don’t allow someone without background check to get your App and reputability ruin over the period of your success. Keep it tight and get some big fruits of ROI.
Developer Response ,
Thanks for the feedback, we'll be sure to send it to our Product Team. We're happy you're finding success and that you've had a good experience. Keep it up!
With Family Sharing set up, up to six family members can use this app.