Ticketmaster－Buy, Sell Tickets 4+

I am getting a prompt to install face recognition because security of Ticketmaster can not verify my email when trying to put my tickets in Apple wallet. I verified I was signed into my device with the same email. Tried to bypass prompt, no luck. Even downloaded facial recognition, didn’t work. Removed facial recognition. No luck. Shut phone off. Rebooted did not work. Deleted the Ticketmaster app, made sure I had updated app. I did. Made sure I had the latest Apple security update, I did. Took my VPN off, no luck. Went to the Apple Store, they did a diagnostic, my phone was OK. Called into customer service at Ticketmaster for help, they had no clue, but kindly made a customer service follow-up ticket. The follow up was no help. The only way I have been able to download my tickets to A wallet was by sending my tickets to friends and they successfully downloaded the tickets to their wallets. When continuing to try I am still getting the same facial recognition prompt and I am unable to bypass. Please fix……this is frustrating and a new problem. Otherwise I have used all facets of the app and had good success.

I bought some concert tickets and decided to upgrade my seat so I used the “chat” option online. First of all, the guy lied. He said the seats I wanted were already taken but were still blue on the map. I said it was fine because there were similar seats for the same price on the other end of the row. He said those weren’t available either. He insisted on picking my seats even tho I WAS PAYING FOR THEM. I then asked him for a refund cause they had their “free look period” but he said it didn’t apply. So I said it was false advertising and never heard back from him. At this point I was very upset so I had my sister give it a try. The other agent was able to locate the seats I had asked for and said they were available and that he didn’t know why the other guy said otherwise. So fast forward to when I’m ready to check out THIS agent said he Was confused and had charged me the wrong price so he added $10 .. then he tried to charge me full price. By now I was just about to give up. But I called the next day and explained what happened to the lady agent and she just completely ignored the issue and said “ so are you ready to check out”. I NEVER write reviews but omg. That was one of the worst customer service representatives I’ve ever had to deal with. I always purchase concert tickets thru Ticketmaster and have had no problem till now. 3 AGENTS COULDNT SOLVE THE ISSUE. Ridiculous.

The app will randomly log you out. Not a huge deal but be careful trying to log back in! I got logged out on my phone app and tried to log back in before a presale. I had full service but nothing loaded, so I tried once with wifi and once without to get to the log in page. Nothing ever loaded so I gave up on getting tix and went on with my dad. An hour later, I tried logging in again and found out my account was suspended bc I tried to log in too much (and in too many tabs), -!: my account got suspended because I showed “bot behavior.” I followed the give instructions to fix it and nothing worked. I called a customer support phone number and luckily got it fixed, but this seems to be a rarity per internet information. AND it is likely to happen to me again (if the internet is to be believed). My IP address was blacklisted and I (think) it has been resolved, but it is frustrating I had to call customer service to get something fixed that went wrong on their end. If I didn’t get this fixed, I would lose access to all tickets I have already purchased (which would be about 1k loss for me)! Ridiculous. Also, people claim Ticketmaster will suspend your account for talking poorly about them. I’m not sure if that’s true but if it is, here’s to hoping this review doesn’t result in relation and a loss of all my tickets just to give an honest review.