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Description

Tide Cleaners Lockers provides personalized washing, folding, dry cleaning, and alterations. The future of laundry care, brought to you by America’s #1 trusted laundry brand.

At Tide, we've learned a thing or two about laundry. It's what we do. It's what we love. It's why we've earned your trust as America's number-one detergent. But our real passion is helping you get the most out of life. Which got us thinking... what if we got rid of laundry day all together?

Download the Tide Cleaners Lockers app, find a locker near you, and bring us your dirty laundry. We'll take care of the rest with the clean and care you've come to expect from Tide. You can personalize your service by choosing your preferred detergent, starch level, and by entering special instructions.

Drop off your clothes at a Tide Cleaners 24/7-accessible locker - we'll notify you when your clothes are ready for pickup. Tide Cleaners has over 2000 locker locations across 15 cities including Chicago, Washington D.C., Atlanta, and Dallas.

Tide Cleaners has been featured in CBS, USA Today, Crain's, Chicago Tribune, Red Eye, and BuiltIn Chicago. Get started with Tide Cleaners and live a life without laundry.

***This app is for all Tide Cleaners Locker orders or guests at Tide Cleaners stores in Anderson, Mason, and Blue Ash, OH. If you are visiting a store not listed here, please download the Tide Cleaners App (Blue icon)

What’s New

Version 5.16.0

Thanks for choosing Tide Cleaners! This update includes bug fixes and performance improvements.

Ratings and Reviews

4.6 out of 5
1.8K Ratings

1.8K Ratings

carterabass ,

Simple and Easy

I'm not entirely sure why all of the other reviews are so negative. I write software for a living, and I thought the app functioned well. It is only missing two things in my opinion; a way to easily cancel an order (maybe I missed it which is a problem in and of itself) and a way to mark an order as dry cleaning vs laundry. I felt uncomfortable leaving the company to decide whether to launder or dry clean my shirts. I've experienced a company ruining some of my shirts before. Hence my hesitation. All of this being said, my first experience was a success. Their notifications were quick and timely. I received anything back on time. The clothes were in perfect condition. It was insanely convenient. I really think a few minor tweaks to the app would make this a home run.

Beymax2.0 ,

Good idea, horrible execution

There is a tide cleaners locker in my apartment building that I’ve used a few times now. Each time, there has always been an issue. Half the lockers are broken and no one bothers to fix them. The app is also poorly developed, lots of bugs and oversights in the user experience. The app always displays the wrong status of my order — it currently keeps saying I have something on their truck even thought it’s been delivered — honestly, just stupid design. I’ve even now just been completely locked out of my locker, even with the information from support chat. I just want my clothes and to never do business with them again. Shame, because I’m the perfect repeat customer for their service, as I’m a busy working professional and live in a building that has the lockers. Instead of making my life easier and saving me time, they’ve consistently created more problems and wasted more of my time than if I just did my own laundry.

In sum, the business idea is good, convenient, however, you can tell they didn’t invest much resources into maintenance, management, service, and the tech & User Experience. The service is so inconsistent and horrible - I always get damaged clothes back, new stains, wrong selection (folding / hangers). Seems like someone just designed the thing and abandoned it to people who don’t know what they’re doing for a much lower cost. If the problems are appearing in every area of the service, whoever is in charge is probably to blame.

Developer Response ,

We're so sorry to hear about the trouble you've experienced with this order and with our app. We'd love to hear more about your experience. Please contact our support team at help.tidecleaners.com. We will be sure to correct any errors and do anything we can to make this right.

EditingEye ,

Honest review..

Tide is a convenient dry cleaning service that has lockers in my apartment building. The app is pretty straight forward and simple, however a few adjustments should be considered. There is no customer service number to call so any complaints require you to wait on a representative for over a day. The App is the only tool Tide uses, The website is not functional regarding orders, edits, etc. The app does not allow for you to change or update any original data ie: address, cards on file, etc... So you would need to get in contact with customer service which, again, takes over a day or two for an email response. The clothes do smell nice and they do a good job, I would just hope for a few upgrades with them overall. Consistency with the bags they return items in needs improvement. I don't like my comforter returned in a garment bag... especially when i specifically ask for it to be folded. Its the little things that can mess with the quality of the company..

Developer Response ,

Hi there! We are always working to provide you with the best possible experience, so we truly appreciate this feedback. I am sorry to hear that you had some trouble contacting our guest care team. Our team is available every day of the week and will always respond to any service requests as soon as possible. You can always leave a voice message for our team at 312-313-8163 to receive a callback from a guest care specialist. Additionally, we offer live chat Monday-Friday from 9 AM until 5 PM CST. More information is available at help.tidecleaners.com. Additionally, you should be able to update all of your account information from the Tide Cleaners app. If you find that you are unable to do so, please let us know. I am confident that our team will be able to assist you with any trouble you are experiencing with the app. We would also love to discuss your concerns with the Tide Cleaners bags a bit more. Please drop us a line, whenever you have a chance.

App Privacy

The developer, The Procter & Gamble Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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