Cleanster.com: #1 Cleaning App 4+

The ease of finding professionals here is a time saver! The app navigation is intuitive and user friendly. The desktop version is slightly different

Thank you

Paid $170 for a cleaning at 8:00 am! No one showed up. I called and they said someone would be there by 10 am. At 11 I called again, they said the cleaner was driving around and couldn’t find my address. She wasn’t answering my messages. Supposedly she went home to charge her phone and was coming back and only 5 minutes away. 2 hours later at 5:00 PM she showed up. Complaining about how tired she was. My kids had to sleep so I told her to skip the bedrooms and focus on 2 of 3 bathrooms and the kitchen and living room. She left after 3 hours, left all of her sweeping piles. She cleaned the outside of the bathtub but not the inside. When I tried to cancel the upcoming cleanings I had scheduled they said I would have to pay a $40 cancellation fee!

This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@cleanster.com so we can help.

I paid $170 for a cleaning at 9 am. The app was down until 10 am that day and no one even verified that someone was coming. Then at about 10:30 am a cleaner messaged and said she’d be there in about an hour. I was busy working and just trusted she would get there and get the job done. At 2:30 I was informed that no one had showed up by someone at the house, not by Tidyapp. There was no communication from Tidy app at all. So I called them and they begged me to give them a chance to let someone come by 3 and if not they would refund me. When I got off work at 5:30, they told me that the cleaner couldn’t find the house and it was my fault and they wouldn’t refund a penny. Horrific experience and a scam

Hi there,
We know how unsettling this experience can be. Email us at support@tidyapp.io, so we could properly help you.

We don't want this to be your last impression of us.

Best , TIDY app iOS Team