TigerConnect (formerly TigerText) Clinical Communications for Healthcare Teams
More than a secure text messaging app, TigerConnect is a communication and collaboration platform that streamlines workflows by delivering actionable real-time, clinical data at the point of care to drive positive outcomes for patients and greater productivity and profitability for healthcare organizations.
Through its Connection Hub technology, TigerConnect integrates data from EHRs, nurse call systems, scheduling, and other clinical systems for accelerated workflows that lead to greater collaboration, improved productivity, and higher patient satisfaction. Secure, encrypted, and HITRUST-Certified, the TigerConnect app syncs with your active directory, helping to:
• Reduce costs
• Improve care quality
• Decrease patient wait times
• Increase bed utilization
• Reduce medical errors
• Achieve HIPAA compliance
• Raise HCAHPS scores
• Improve care team job satisfaction
TigerConnect integrates with hospital systems such as:
• Patient Alerts & Alarms / Nurse Call
• Scheduling System
• VoIP / PBX
• Paging & Answering Service
• Lab Systems
• Single Sign-On
Additional capabilities include:
• Messaging by Role or Department
• Intelligent message routing
• Voice & Video Calling
• Priority Messaging
• Messaging to External Users
• Secure Texts
• Message Recall
• Group Conversations
• Broadcast Messaging
• Message Status (Sent/Delivered/Read)
• Push Notifications
• Searchable Directory
• Multiple Inboxes
• Do Not Disturb
TigerConnect is currently certified to work in the U.S. and Canada. While users in other countries may download and access the app for free, the TigerConnect user experience may be inconsistent outside the U.S. and Canada.
- Bug fixes and performance improvements
Ratings and Reviews
Attachments not working
I have been using this app for a while now without issues. However, after upgrading my phone, I am no longer able to view attachments. This is a fairly big issue, so I hope they’re able to fix it soon.
Unfortunately depends on WiFi at work
I am a PA at a level one trauma center working on emergency general surgery. My hospital recently began using tiger connect. My team uses it to update each other on patients and cases, and send pictures of wounds. We also receive messages from nursing staff and other services. Still have our pavers. Thank goodness. It’s great when the WiFi is connected and fast, however there are days when the app is buffering and I don’t receive messages in a timely manner. The app itself is fine, but the fact that I rely on my hospital’s WiFi makes it dangerous to use for urgent and emergent communication. I certainly hope my hospital will not do away with our pagers, as cumbersome as they are. The other downfall is that some providers will use the pagers for consults and some will assume using tiger connect is appropriate. It prevents people from using pagers for emergency consults.
Powerful, Flawless and secure
We run a large multispecialty group with now 234 users on our network. Our practice has never run smoother. The ability to reach anyone, move information and get answers has been revolutionary for our practice. We tried other solutions which spoke a good game but didn’t deliver. TigerConnect has amazing support. It has become more critical than our ehr. Our local hospital just got it as well and it is great to get all communications through one platform. We are excited to get the patient facing module they plan to release shortly.
With Family Sharing set up, up to six family members can use this app.