Tile Family®:Match Puzzle Game ٤+

I have been playing Tile Family for about 6 months now and thoroughly enjoy this game. It is challenging, fun and relaxing at times. I even paid to not have ads, would buy tools and coins. If I like a game I don’t mind paying some. I had gotten up to about level 639 or somewhere around there and in the middle of a game it froze. I got out of it and thought I would just start that level again but when I tried it would not load. It would go to the Tile Family screen and then the screen where she is on the swing it would say LOADING… and then nothing. I sent a message to your company support through the App Store. For about a week I kept trying hoping it would load but nothing happened. I hadn’t heard anything from your company so reluctantly deleted it. I have started over and it downloaded without a problem. I am on level 16 again. I spent a lot of time and money, and I’m not complaining, because as I said earlier I REALLY love this game, but when I deleted it I also lost a lot of coins and tools. I am going to give it one more try and hoping if I ever get back to the 600’s it won’t happen again. Is there anyway I could be compensated for my loss? Thank you please respond Debbie, North Carolina

Hi, thank you for your feedback and we are sorry for the displeasure you had with the app. We’ve been dedicated to improving our app and valuing your feelings very much. Could you please tell us more about your problems with it? Any word of you could lead to a better app.

I really enjoyed this game! Great levels, challenges, generous rewards, etc! Like some other reviewers said - after a certain amount of levels, things got pretty frustrating. Hard and Super hard levels started popping up, which of course made you use power ups and special skills - all designed to make you purchase more power ups.
Then at a certain level ADs start popping up after every level. Most of the time your choices are: automatic ads *sometimes with the fwd arrows to end it earlier, OR you can choose to watch the full AD for extra coins, OR you can choose Home button which takes you to ADs between levels, there is no longer levels without ads.
There are race and timed challenges that are interrupted with ADs so sometimes it’s impossible to win against people who obviously have paid for no ads… or bots.
A developer response to someone who posted earlier was “we rely on ads , etc… thank you for your understanding.”
Well, so many ads all the time makes it really frustrating to play. I had to delete due to lack of enjoyment because of so many ads that even interrupting gameplay in the middle of puzzles. Please reduce the ads. Thank YOU for your understanding.

Hi, we're deeply sorry about the Ads. We rely on Ads to sustain as we are a small developer and this app is a free one. However, optimizing user experience has always been our priority and we will try hard to keep Ads from being annoying. Thank you for your understanding.

I’ve never written a review for a game before. I have to let people know that you will spend a lot of money on this. You can buy a disc for a game for 40 bucks and play it as many times as you’ like. I’ve spent way more than that on this game. If you don’t buy the packs then you are threatened to lose all your bonuses. This game is so fun but unfortunately the game developers take advantage of a persons internal need to help others. It’s very expensive to progress in the higher levels. The awards appear to be very generous but it also uses a generous amount to move forward and finish the story. You actually receive a lot of helpers but you can use them all up on one difficult tile board that I believe is very intentional so you would pay the money. It takes 900 coins to progress and the next tier of help is 2900 coins. Before you know it you have no coins and they immediately want you to buy an expensive pack for a small amount of help.

We're truly sorry to hear about your experience and we understand your concerns about the game's cost. We are committed to ensuring a fair and enjoyable gaming experience for all our users. We appreciate your feedback and will definitely take it into account as we continue to develop and improve our game. We're constantly trying to find the right balance between maintaining our service and providing a fun, rewarding experience for our users. Thank you for your patience and understanding.