Tim Hortons

Name: Tim Hortons
Rating: 4.8 (59703 reviews)
Author: Tim Hortons

Order, pay, and earn rewards

Free · Designed for iPad

60K Ratings
Ages

13+
Years
Category

Food & Drink
Developer

Tim Hortons
Language

EN
+ 1 More
Size

125.3
MB

Meet the new Tim Hortons app—now easier to use with a new look and feel. Enjoy the convenience of ordering ahead for pickup, delivery, or dining in. Pay for your order and earn Tims Rewards Points in one simple step using Scan & Pay. With the app, you get access to personalized offers, delicious rewards, contests, and games—all through your phone! Tims Rewards Earn points with every order and redeem them for free food and beverages like coffee, baked goods, or breakfast, lunch, and dinner items. Who knew your Tims routine could be so rewarding? Personalized Offers Take advantage of exclusive deals inspired by your recent orders. Simply activate the offers that interest you and order the menu items before time runs out! Scan & Pay Save time at checkout with Scan & Pay. You can now pay for your order and earn Tims Rewards Points with one simple scan of your app. Order Ahead & Delivery Skip the line inside by ordering ahead with the app. Put together your perfect order, choose a location, and look for the ‘Mobile Pickup’ sign inside the restaurant. Staying in? We’ll deliver right to your door. Save Your Favorites Add recently ordered items with one tap—or create a list of your personal favorites. Customized orders are saved on your menu so you can quickly and easily get your order just the way you like it. Contests and Games Score prizes and extra Tims Rewards Points with our fan-favorite sweepstake Roll Up To Win™.

Ratings & Reviews

4.8

out of 5

60K Ratings

Preferences
08/29/2019

rgallowayEPA
I like the convenience of being able to order through the app. A couple of things I would like to see improved are in the app there is no option to have certain things such as a plain croissant toasted and add butter to it, there’s is no option to add sauce/dressings to breakfast sandwiches, no option to really customize your order to your liking by being able to add/drop condiments or other things to your order. So when I place my order and go into the store to pick it up I have to tell them at that time that I want the croissant toasted with butter or can I have chipotle sauce for my breakfast wrap which by that time they have already made the wrap so they give me little cups of sauce and the I have to unwrap the wrap and add the sauce. Also the store doesn’t have any control over the app so when it comes to their inventory that is an issue as well....sometimes I’ll order something from the app and get to the store and they say oh we don’t have such and such right now or we don’t have that at this store. Just a few things that would make ordering through an app even more convenient and add to good customer service.
Preferences
08/29/2019

rgallowayEPA

I like the convenience of being able to order through the app. A couple of things I would like to see improved are in the app there is no option to have certain things such as a plain croissant toasted and add butter to it, there’s is no option to add sauce/dressings to breakfast sandwiches, no option to really customize your order to your liking by being able to add/drop condiments or other things to your order. So when I place my order and go into the store to pick it up I have to tell them at that time that I want the croissant toasted with butter or can I have chipotle sauce for my breakfast wrap which by that time they have already made the wrap so they give me little cups of sauce and the I have to unwrap the wrap and add the sauce. Also the store doesn’t have any control over the app so when it comes to their inventory that is an issue as well....sometimes I’ll order something from the app and get to the store and they say oh we don’t have such and such right now or we don’t have that at this store. Just a few things that would make ordering through an app even more convenient and add to good customer service.
Poor Refund/Cancel Policy
07/24/2022

MrNerdBod
When everything works, it works great. But when it fails, it fails hard that it makes it very difficult to recommend using the app for anyone. On no less than 5 occasions, at several different locations, I have experienced issues with order pickups. I place the order on my phone, the cash is withdrawn from my account, and one of two things happen:1 - The location is out of the item I have ordered, and they offer a different item instead of the one I requested.2 - The location is not open, despite the app stating that it was in fact open.Why are these things issues? Because there is no serviceable refund/cancellation policy in place. If I spend $20 on ice Capps, and their machine is down when I arrive, they will not refund me my money. Instead the offer other products to make up for it, despite me wanting something else. If I want a refund, I have to call customer support, and they will open a case to investigate. I have done this twice, and have not seen a refund ever deposited. It is an extremely poor experience for when the store is unable to provide services requested, despite already taking my money. Give me the option to cancel or refund my order when things go wrong, and I will happily rereview. Until then, I can’t I’m good conscience recommend the app, and instead opt that users go in store instead.

Developer Response
Hey! While we wish you’d had a better app experience, we really appreciate the feedback. Any chance you can provide us with some additional details at timhortons.com/support so that we can follow up?
Poor Refund/Cancel Policy
07/24/2022

MrNerdBod

When everything works, it works great. But when it fails, it fails hard that it makes it very difficult to recommend using the app for anyone. On no less than 5 occasions, at several different locations, I have experienced issues with order pickups. I place the order on my phone, the cash is withdrawn from my account, and one of two things happen:1 - The location is out of the item I have ordered, and they offer a different item instead of the one I requested.2 - The location is not open, despite the app stating that it was in fact open.Why are these things issues? Because there is no serviceable refund/cancellation policy in place. If I spend $20 on ice Capps, and their machine is down when I arrive, they will not refund me my money. Instead the offer other products to make up for it, despite me wanting something else. If I want a refund, I have to call customer support, and they will open a case to investigate. I have done this twice, and have not seen a refund ever deposited. It is an extremely poor experience for when the store is unable to provide services requested, despite already taking my money. Give me the option to cancel or refund my order when things go wrong, and I will happily rereview. Until then, I can’t I’m good conscience recommend the app, and instead opt that users go in store instead.
Developer Response 07/25/2022
Hey! While we wish you’d had a better app experience, we really appreciate the feedback. Any chance you can provide us with some additional details at timhortons.com/support so that we can follow up?
It’s okay
03/03/2022

Robert A. Menard
At first, I had the hardest time getting my physical card points transferred to the app. The employees at the stores couldn’t help and the customer service number in Canada tried to help but the bottom line is the points never transferred (3 years worth). I thought I would start fresh and open a new account. I went to the stores 3 times and my points didn’t take. Not to mention the app thought I was in Canada and caused another problem. So, I decided to try another time to open up a fresh account using a different email. My first visit to a store and purchase did not give me credit (points) for that visit but I did get points for my next 2 visits. I have been a regular customer of Timmy’s since they started opening stores in my area about 25 years ago. Prior to that I had to get my Timmy’s coffee when I visited Windsor, Ontario or Toronto. They have fantastic products and I’m glad there are many stores in my area.
It’s okay
03/03/2022

Robert A. Menard

At first, I had the hardest time getting my physical card points transferred to the app. The employees at the stores couldn’t help and the customer service number in Canada tried to help but the bottom line is the points never transferred (3 years worth). I thought I would start fresh and open a new account. I went to the stores 3 times and my points didn’t take. Not to mention the app thought I was in Canada and caused another problem. So, I decided to try another time to open up a fresh account using a different email. My first visit to a store and purchase did not give me credit (points) for that visit but I did get points for my next 2 visits. I have been a regular customer of Timmy’s since they started opening stores in my area about 25 years ago. Prior to that I had to get my Timmy’s coffee when I visited Windsor, Ontario or Toronto. They have fantastic products and I’m glad there are many stores in my area.
WORST App with terrible customer service
09/11/2021

notimetotry100nicknames
This should be my favorite app as I love Tim Hortons but it has been nothing but trouble. I live in US, near Canadian border so when I first signed up the app auto defaulted my account to Canada instead of US. Then the app didn’t work for anything- no rewards, no nothing. I tried to correct the error but there was no way to correct it myself. (What if someone moves from one side of the border to the other, what about the thousands of us in my community who travel back and forth over the border frequently?) I ended up having to contact customer service and the only options they gave were to create another account with a different email or completely delete the original account. I chose the latter which took several days and a series of annoying processes. When you delete your account you sign several data & privacy disclosures which quite frankly were kind of terrifying. The original plan had been to recreate the account with the correct country of origin but with the sketchy policies regarding what they are doing with your data and a not easily accessible customer service/help desk that took weeks to simply change a location. It looks like it is either over pay for coffe from now on, or better yet maybe I skip Tim Hortons altogether now.

Developer Response
Hey! While we wish you’d had a better app experience, we really appreciate the feedback. Any chance you can provide us with some additional details at timhortons.com/support so that we can follow up?
WORST App with terrible customer service
09/11/2021

notimetotry100nicknames

This should be my favorite app as I love Tim Hortons but it has been nothing but trouble. I live in US, near Canadian border so when I first signed up the app auto defaulted my account to Canada instead of US. Then the app didn’t work for anything- no rewards, no nothing. I tried to correct the error but there was no way to correct it myself. (What if someone moves from one side of the border to the other, what about the thousands of us in my community who travel back and forth over the border frequently?) I ended up having to contact customer service and the only options they gave were to create another account with a different email or completely delete the original account. I chose the latter which took several days and a series of annoying processes. When you delete your account you sign several data & privacy disclosures which quite frankly were kind of terrifying. The original plan had been to recreate the account with the correct country of origin but with the sketchy policies regarding what they are doing with your data and a not easily accessible customer service/help desk that took weeks to simply change a location. It looks like it is either over pay for coffe from now on, or better yet maybe I skip Tim Hortons altogether now.
Developer Response 09/12/2021
Hey! While we wish you’d had a better app experience, we really appreciate the feedback. Any chance you can provide us with some additional details at timhortons.com/support so that we can follow up?

Meet the new Tim Hortons app—now easier to use with a new look and feel. Enjoy the convenience of ordering ahead for pickup, delivery, or dining in. Pay for your order and earn Tims Rewards Points in one simple step using Scan & Pay. With the app, you get access to personalized offers, delicious rewards, contests, and games—all through your phone! Tims Rewards Earn points with every order and redeem them for free food and beverages like coffee, baked goods, or breakfast, lunch, and dinner items. Who knew your Tims routine could be so rewarding? Personalized Offers Take advantage of exclusive deals inspired by your recent orders. Simply activate the offers that interest you and order the menu items before time runs out! Scan & Pay Save time at checkout with Scan & Pay. You can now pay for your order and earn Tims Rewards Points with one simple scan of your app. Order Ahead & Delivery Skip the line inside by ordering ahead with the app. Put together your perfect order, choose a location, and look for the ‘Mobile Pickup’ sign inside the restaurant. Staying in? We’ll deliver right to your door. Save Your Favorites Add recently ordered items with one tap—or create a list of your personal favorites. Customized orders are saved on your menu so you can quickly and easily get your order just the way you like it. Contests and Games Score prizes and extra Tims Rewards Points with our fan-favorite sweepstake Roll Up To Win™.

Version 7.1.479

2d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics