The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. Enjoy the convenience of Order & Pay, earn and spend Tims® Rewards, quickly customize your order in the app and find the latest targeted offers -- all through your phone!
Mobile Order & Pay
Select and customize your favourite food and drinks, choose your preferred Tim Hortons location, and pay from the app. It’s now that easy to order your favourite Tim Hortons items from your phone.
Add recently ordered items with one tap. Customized orders are saved on your menu so you can get your order just the way you like it.
After just seven eligible purchases, receive your choice of a FREE coffee, tea or baked good. Keep checking for more special offers to come. It’s time to reward your routine!
Scan for Tims® Rewards
A digital version of your loyalty card that you can scan easily when ordering in the restaurant – never miss an opportunity to earn rewards.
Scan to Pay
Save time and pay for your order right from the app -- no need to carry cash or a credit card!
Take Out, Dine In or Drive Thru
Choose your pick-up method. Payment is completed in-app, so you can grab your order to go, or dine in with us. Your choice.
In this update, we have updated the look and feel of the app, while keeping the same features you love like Scan for Rewards, Scan to Pay, and Mobile Order and Pay. We have also added the ability to quickly reorder your past orders. We hope you enjoy this new version of the app!
Ratings and Reviews
I like the convenience of being able to order through the app. A couple of things I would like to see improved are in the app there is no option to have certain things such as a plain croissant toasted and add butter to it, there’s is no option to add sauce/dressings to breakfast sandwiches, no option to really customize your order to your liking by being able to add/drop condiments or other things to your order. So when I place my order and go into the store to pick it up I have to tell them at that time that I want the croissant toasted with butter or can I have chipotle sauce for my breakfast wrap which by that time they have already made the wrap so they give me little cups of sauce and the I have to unwrap the wrap and add the sauce. Also the store doesn’t have any control over the app so when it comes to their inventory that is an issue as well....sometimes I’ll order something from the app and get to the store and they say oh we don’t have such and such right now or we don’t have that at this store. Just a few things that would make ordering through an app even more convenient and add to good customer service.
Menu items not the same
First I’d like to point out that whenever I order the Café Mocha through the drive thru I have to specify and pay an additional$.50 for whipped topping. But in the app there is a Coffee Mocha and the image shows it has whipped topping but apparently it is included in the price which is $.50 less than ordering it in the drive thru. The other item(s) are the soups. I just tried to order the Spicy Thai Soup but the app wouldn’t process it. So I switched it over to the Cream of Broccoli but when I arrived they didn’t have cream of broccoli and she mistakenly offered creamy potato. But come to find out she meant creamy tomato. But that wasn’t even an option on the app. All I’d suggest is to make sure your menu items match your menu.
Steals money and doesn’t work properly
UPDATE: I have been trying to get a refund to my bank account for a glitch in this app that made a duplicate charge to my bank account on January 4th. Today is January 22nd. I still do not have a refund. PLEASE DO NOT USE THIS APP! It is absolute garbage and the Tim Hortons customer service is completely incapable of understanding the concept of a duplicate charge and providing the simple service of a refund. I have talked to/emailed at least 9 different people, including on social media and not one of them has correctly read the explanation, nor have they provided the correct service. I am beyond frustrated and just want my money back and this app out of my life forever.
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This app never works how it should. It freezes, doesn’t place orders when you tap the place order button and claims it hasn’t been able to transfer funds through Apple Pay. Today it deducted the same dollar amount from my bank account twice. When you try to reach customer service through the app you’re lead to a screen with dead links and no phone number to call. Not only was my card charged twice, the second charge didn’t even post to my Tim card so I can’t even use the money in a store. It just doesn’t exist anywhere. It’s really annoying that I have to go through all this just for coffee.
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- Usage Data
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- User Content
- Usage Data
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- Tim Hortons
- 56 MB
- Food & Drink
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip.
- Age Rating
- © Tim Hortons Inc.
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With Family Sharing set up, up to six family members can use this app.