we have had Ting for over a year now. When we first got it, they noticed we were having issues that ended up being intermittent problems with the main power coming from the transformer. They suggested we get an electric company to come out and verify the problem wasn’t with our service panel (breaker box). We did and that wasn’t the problem. I had to call our electric company a couple times and give them the information from the Ting service, but they finally got somebody out there to inspect the power lines and/or transformer, and there was some small issue with the main power that they fixed. we haven’t had any issues since! The people at Ting were great about giving me information to pass on to the electric company, and talking me through what to tell them. They were very patient and very helpful and they were the only reason that we knew something was wrong, and knew what steps to take to get it fixed. We were very thankful. they email me a weekly report to let me know if there’s been any outages in the Wi-Fi, electricity, or any other issues that have come up during the week. They also email me immediately if there is a power outage at our house or something else wrong. it’s a great service, And it’s actually free through our homeowners insurance.

I bought a house and through my homeowner’s insurance I signed up for Ting. Thought this would be perfect to have. I got it for free.A few weeks ago we had some strong storms and my lights flickered. Thought nothing of it bc it was a storm. Next day I was alerted through my Ting app, email and text about a fire hazard. I also had a few voicemails from them. I immediately called and the rep I worked with was Emily. Super awesome service. She monitored my homes electrical system. We did a walk through over the phone and tried to figure out the issue I had over a week or so. Turns out the power company from the transformer to my home electrical line was thin and when we have storms and Texas heat it would cause low voltage and arcing. I called the power company’s to have them to come check the lines. Sure enough 16 other residents on that transformer was also dealing with the same issue. They replace the lines and fixed the other issue to the meter box. Ting still monitored the house 24-72 house before clearing it from a fire hazard! They kept me informed everyday how things were going. This device is definitely worth it if I had to buy it. I 100% recommend it. Has many features and they also help to pay for issues that could cause a fire hazard. This gives me peace of mind.

My homeowners insurance through State Farm has a program from Whisker labs called TING. A plug in device that has an app on my phone. While at Arianas volleyball game Tuesday I was notified there was a potential hazard. So as instructed I called my fire safety engineer Dima. She talked me through figuring out what caused the voltage dip. Found that a breaker had tripped and the basement was filled with a white haze Dima instructed me to call 911. So we got out and South Pymatuning Volunteer Fire Department showed up promptly to discover it was the extension and cord on my sump pump that burned. They vented out the smoke with a large fan. We then were able to safely enter. I called back Dima and they were dispatching an electrician to install a new dedicated outlet. The great news is they will pay up to $1000 for the repair. So I was able to give them the name of the electrician Tony Petricini that installed my panel. They contacted him and then I called him and assured him it wasn’t a scam. He was able to come out and install a new outlet lower to the ground so no extension cord needed. Had I not installed the TING I would have never known there was a problem we would have come home and gone to bed.…. I am so thankful to State Farm, Whisker Labs for this great complimentary program through State Farm. Thankful my family is safe.

I was notified of an issue and at first I was a bit skeptical about it. So I played along with the alert and called the number and spoke to a representative who had me do a few things for troubleshooting, which I did. The next day I received a call from Omar and he explained that they were going to monitor it for a day or two and then he called me back as he said he would. He then explained that he and another electrical engineer had come to a conclusion that the problem was probably outside of the house and in the power lines or meter box and they strongly suggested to call the electric company and ask them to check it out based on the information they provided. So I did and they responded immediately and sent a troubleshooter out the next day. Which they identified the problem and then they got a crew here and dug up the buried cables and repaired the damaged lines. Omar and team were spot on with this and it didn’t cost me anything but the time without power while they fixed the compromised power lines…serious kudos!!! Turns out the cables protective coating was rubbed off by rocks with shifting ground over time as the rocks were intertwined with the cables.