Tocaya Organica 4+

App Needs a lot of work

The original Tocaya app on ChowNow was easy to use. Fast, friendly, and efficient. The new set up requires way too many steps to place a simple order. The laundry list of specific options is not very helpful. For instance cilantro rice yes or no are the only choices. In the past, we used to be able to request light cilantro rice.

All the requests to sign up and register the payment card feel like customer badgering. It’s just one more list where confidential information is bought and sold on the Internet. Not a fan!

Developer Response ,

Thanks for providing your feedback. This will be forwarded to the appropriate department to improve the app. As a reminder, we do not sell or distribute your information to any third party. We only document your information for the purposes of placing online orders and granting rewards to your account. If you have any further questions, feel free to reach out to us at tocaya@thanx.com. Have a great day!

Had reward but could not use

Had a birthday reward to use from Tocaya and ordered it from the app to then lose my reward. This is the 2nd time I’ve gotten an email for a earned free reward and then when I order it in the app and try to redeem it. The app says I cannot use the reward and then it goes away, like it never existed. Since this happened twice, i have no interest in using the app in the future. Why get a reward and then lose all the progress because of a faulty application. Also tried to use a $10 off reward and redeemed it at the store, to then find out that they wouldn’t accept the reward and take money off my total. They said it would be credited back to my bank account. Which was definitely not the case. These rewards don’t exist, or tocaya doesn’t want me to get free rewards when I’ve spent $$$ hundred of dollars. Why not just go to del taco or chipotle who have better apps and have no issues.

Developer Response ,

Thank you for your feedback and for reaching out to us. We apologize for any inconvenience or frustration you may have experienced. We would be happy to help you resolve this issue. Please contact us directly at tocaya@thanx.com.

Great, fresh made food

You can tell they make the food fresh to order because it takes a bit longer to get it. It’s so worth the wait. The wait staff are really friendly here especially Alex. I come here at least once a week. I usually order on the app and it tells me when it’s ready. They always package very nicely. If you want to eat inside it does have a nice ambiance although the music might be a bit loud for some people. I will bring my AirPods if I plan to stay.