Token Transi‪t‬ 4+

It took me a while to find the right agency, but the app seems to work like a charm. I bought passes from the incorrect agency twice and was refunded both times; a very nice move, that I didn’t have to suffer from my mistakes. The first time I couldn’t find my agency, so I just found a description that kinda fit. The second time, I choose the correct (ADA) service of the agency, but from what I have experienced, using this app is as simple as bringing up the app and displaying your ticket. Each ticket lasts 30 mins so I can get it ready as soon as I see the Transit pull up. I haven’t looked up what to do if your phone dies, or if you lose it; those would be good to know.

Token Transit works smoothly and quickly for me. When our small local transit system offered free rides, I had already activated a day pass. Just two phone calls restored my money to me! The dispatch center for the bus gave me TT’s number, and I left a voicemail with my name and explanation. Most kind!

I also appreciate that this free app is a boon to our transit system, which is a public service with a lot of expenses. Here is a way to simplify collecting fares, that has no additional equipment needed on the bus! I hope more counties will implement it, for the benefit of riders and transit budgets, too.

The updated version 4.3.1 Everything was GONE! Even the bus pass, that I just recently purchased last week. ($65). Nothing had transferred over. I was frustrated to say the least.

The customer service is a chat, in an email based form. No number to call. So I didn’t know how long things would take until they got resolved. Alex was the rep who assisted me. Alex was fast, friendly, & efficient. By mid afternoon, everything was restored, even my bus pass. I was surprised & grateful for how quickly things got resolved. A special thank you Alex, for helping me out.