Pay Tolls As You Go | Uproad 4+

I accidentally deleted my Uproad app from my iPhone 11 Pro Max 😳. For whatever reason, I had the hardest time finding it as it appeared to be truly MIA, never to be recovered.

Ceairra O. was my Customer Support Rep for this issue. She provided me with EXCELLENT customer service! She was very professional, patient and understanding. She shared with me she has the same phone I have so it made it easy to explain what I was doing/seeing. She walked me through how to find the app so I can manually uninstall/reinstall it. She also made sure I was able to login to my account without issue.

Ceairra...Thank You sooooooo much for your assistance! I hope this reaches you in good health and spirits. YOU Ma’am, Absolutely ROCK!!! 🙌🏾

Mahogany, thanks for taking the time to post your feedback! We greatly appreciate you and are so happy to have you as an Uproad customer. P.S. We too think Ceairra is awesome! :)

I downloaded the app. Decided not to use it due to their limited coverage. Erased it. And now they started to charge me , $23 was the last one. I asked my credit card company to put them in the delinquent list. They are investigating them. Stay away and learn from my mistake, you pay just because you decide to download it. As mentioned by others they charge invented charges. Even if you never used it. Stay away. Wasting now time and having to cancel credit card. The response from the developer is nonsense. We contacted them multiple times to the address mentioned and they never responded. As mentioned we had to cancel the credit card and Amex started a fraud investigation.

They bring you to the app by promise of high coverage. You install and find out most of the places are pending. Then you decide is not worth it, and ask to remove the car. It takes them days to do that. In that window if you use, even if you removed the app and ask to remove the car, they charge you. So if they take N days, you will be charged twice during that time! N was 4 times longer than to register the dar for me. Even if you pay the toll while going through. Months after this still fighting the charge. They responded to me citing the small print in their terms of use, standard predatory practices. Stay away from these guys!

Hi Gui, We’re sorry for your experience. There are no invented charges here, we promise! If you were charged for a toll you didn’t drive through, please contact us at support@uproad.com. Also, erasing the app will not delete your account. It is still considered active until you close it. Email our support team so we can resolve your

issues.

I made an account for a rental car in SF prior to reading on the app that it should not be used for rental cars, so had canceled the account and requested a refund, planning to pay tolls with cash or online. I ended up getting charged for a toll on the app and saw that since I had requested a refund, there was a “forced payment” from my Venmo account and the status showed “paid” on the app so I did not add funds to the account, thinking it was taken care of. The next month I was charged a late fee and again notified of another “forced payment” from Venmo. I thought this was weird and went to dispute the second charge but then noticed that the initial charge had disappeared from Venmo. After this charge the status again said it was paid and I saw the payment on my Venmo account. This has happened now for a third month in a row, and a second late fee was added. Essentially, they are notifying customers of a forced Venmo payment which is not actually charged so that you continue to get late fees added. The response from support team is that I should have added funds (even though I was notified the payment was being taken from my Venmo). I should also note that this was not a result of inadequate funds in my Venmo or bank account.

Hi kphbfb22. This does seem weird. Please contact us again at support@uproad.com or chat with us in the app because we'd definitely like get to the bottom of it!