Love this app and have been using it for some time. One of the best things is the endless opportunities to complete surveys. They never cut you off, which is great, because, yes, there are many you don’t qualify for, or that don’t work on your device. But, with so many being offered, rarely have I ran out. So, as a casual survey app, it will take time and patience. But if you are bored, and wanna commit, the points will accumulate and some of the surveys are fun. HOWEVER…my biggest gripe are the rewards. When you go to cash in your points, and submit your request, 9 out of 10 times it will be rejected or returned 5-7 days after “processing.”Customer service is good, and your points are always returned, but it is frustrating to go through the process multiple times to obtain it. But keep in mind, at least your points are valid for one year. Regardless, I wish Toluna would work on having the rewards readily available upon point redemption, and not so much a chance on redeeming the award in a timely fashion, based on if Toluna has it available or not. Great app, and will continue to enjoy using, but just wanted to give Toluna a heads up on its biggest problem for both old and new users.

Been using 2-3 weeks. Only have 27,000 points. Not enough to get anything yet and do 2-3 daily. I left a review already about answering 15-20 questions and getting a reply that they are looking for a different profile. They responded about this being normal depending on what the company is looking for. I get that but seems they could figure that out in 5 questions. Waste of 5 or more minutes and get nothing. Just tonight I am 10 minutes into a 20 minute survey and get a message an unexpected error has occurred. BAM! Crashes. 10 minutes of my time for nothing and no points. This has happened at least five or six times. Unless you have a lot of time on your hands to do this for hours, it will take forever to get a $10 gift card.

It’s easy to navigate and it works well-enough, not saying it’s the best as I had to repeatedly hit the circle for it to understand I’m selecting that option instead of wanting to view the photo, but most of the times, it works well. I read a review here that there are errors with the surveys, but I thought that was only in the beginning, like you cannot enter, but I was able to enter and thought they resolved the issue. However, even worse than not being able to start, is not being able to finish. I was half-way through the survey (according to the time), and it suddenly told me, « there is an error ». Like wow. Thank you for wasting my time. And they don’t have a save button or anything, they just simply tell you to « retake the survey ». It’s one thing to do another survey even if it was for an hour and completing it, but repeating the same survey that takes approximately 30minutes. No, thank you. Sorry, but I deserve to get what I worked for, even if half of it, as it isn’t my fault you cannot save live answers or allow people to save their current results. Also, it’s not like I kicked myself out :).

I signed up and downloaded the app. Everything was going great I completed several surveys and was getting the correct point amounts and surveys were taking about the time they were advertised at. Later that same day i tried to go back on the app but I had already been auto logged out. When I tried to log back in it said my information was incorrect. However, I had written out my login info earlier that day when I made the account. Nevertheless I thought maybe I have made a mistake and I hit the “forgot password” button in order to reset my account info and log back in. However, I never received the email link to reset my password. I know the email I provided was correct because I received the verification email when I set up my account and I even received the 500 points given for registering your email. Attempts to get back access to my account through the automated customer service were pointless. I don’t see why I am not receiving an email to reset my information unless they just fully removed my account…