Love this app and have been using it for some time. One of the best things is the endless opportunities to complete surveys. They never cut you off, which is great, because, yes, there are many you don’t qualify for, or that don’t work on your device. But, with so many being offered, rarely have I ran out. So, as a casual survey app, it will take time and patience. But if you are bored, and wanna commit, the points will accumulate and some of the surveys are fun. HOWEVER…my biggest gripe are the rewards. When you go to cash in your points, and submit your request, 9 out of 10 times it will be rejected or returned 5-7 days after “processing.”Customer service is good, and your points are always returned, but it is frustrating to go through the process multiple times to obtain it. But keep in mind, at least your points are valid for one year. Regardless, I wish Toluna would work on having the rewards readily available upon point redemption, and not so much a chance on redeeming the award in a timely fashion, based on if Toluna has it available or not. Great app, and will continue to enjoy using, but just wanted to give Toluna a heads up on its biggest problem for both old and new users.

Been using 2-3 weeks. Only have 27,000 points. Not enough to get anything yet and do 2-3 daily. I left a review already about answering 15-20 questions and getting a reply that they are looking for a different profile. They responded about this being normal depending on what the company is looking for. I get that but seems they could figure that out in 5 questions. Waste of 5 or more minutes and get nothing. Just tonight I am 10 minutes into a 20 minute survey and get a message an unexpected error has occurred. BAM! Crashes. 10 minutes of my time for nothing and no points. This has happened at least five or six times. Unless you have a lot of time on your hands to do this for hours, it will take forever to get a $10 gift card.

It’s easy to navigate and it works well-enough, not saying it’s the best as I had to repeatedly hit the circle for it to understand I’m selecting that option instead of wanting to view the photo, but most of the times, it works well. I read a review here that there are errors with the surveys, but I thought that was only in the beginning, like you cannot enter, but I was able to enter and thought they resolved the issue. However, even worse than not being able to start, is not being able to finish. I was half-way through the survey (according to the time), and it suddenly told me, « there is an error ». Like wow. Thank you for wasting my time. And they don’t have a save button or anything, they just simply tell you to « retake the survey ». It’s one thing to do another survey even if it was for an hour and completing it, but repeating the same survey that takes approximately 30minutes. No, thank you. Sorry, but I deserve to get what I worked for, even if half of it, as it isn’t my fault you cannot save live answers or allow people to save their current results. Also, it’s not like I kicked myself out :).

I signed up and downloaded the app. Everything was going great I completed several surveys and was getting the correct point amounts and surveys were taking about the time they were advertised at. Later that same day i tried to go back on the app but I had already been auto logged out. When I tried to log back in it said my information was incorrect. However, I had written out my login info earlier that day when I made the account. Nevertheless I thought maybe I have made a mistake and I hit the “forgot password” button in order to reset my account info and log back in. However, I never received the email link to reset my password. I know the email I provided was correct because I received the verification email when I set up my account and I even received the 500 points given for registering your email. Attempts to get back access to my account through the automated customer service were pointless. I don’t see why I am not receiving an email to reset my information unless they just fully removed my account…

Recently I wrote you very unhappy bc I had two service one o both were from gov something. Number one the problem on your site although I’ve used it for years is that you click on a survey that says it’s gonna be five minutes and it ends up being 20 that’s not OK. But the last two surveys promised me 2500 or 3000 points each and I 100% qualified for survey and finish them both. They were way longer than the minute. They said they were. They said they had no more questions for me and thanked me for the survey, but then let right into a new survey without allowing me to get out of it, which made me not be able to get my points because the second survey that they led me into I didn’t qualify for and I never for the first surveys, I took from beginning to end I wrote you an email and still have not received a response. It’s a real problem. I spent too much time on these surveys to not get the points because some site doesn’t wanna participate correctly so they lead into another survey that you won’t qualify for

If I could give 0 stars, I would but I obviously had to write something to warn other people. I’ve been a user of multiple survey apps and have never had an issue. The only time I’ve worked with Toluna was because it was through a 3rd party app. When I tried to log in to Toluna, I tried to reset my password and it didn’t work. It never sent me a reset link and when I tried to reach out to customer service, they were no help. When I tried to create an account just to make sure I had one, it said my email was already registered. After reaching out to customer service, Carrie Summers told me that my account was “flagged” and essentially blocked because of something in their quality checks. They don’t disclose any other information and it appears that this has happened to several people. I requested to appeal this as I don’t know why my account would be flagged and they declined without giving a reason. Don’t waste your time and use other apps like Eureka or Zap.

After not using the app for awhile, I received an email stating “We miss you…” in the title. It offered a campaign of up to 9000 points if I completed 3 surveys in 21 days. I figured why not jump back in. I did more than the 3 required surveys in a week. But no points. I sent an email and was told I needed to wait for the 21 days to end. Day 22, still no points. I sent another email and was told I had to wait for the campaign to end. It’s not been 25 days and no bonus points. I find it odd and unprofessional to give the survey takers a deadline, but not a deadline for when your campaign will end. I feel you hope the survey taker will forget about the points after waiting so long. I like this app for the surveys and process they use. But this bait and switch campaign is not showing any respect to the people doing the surveys. It definitely doesn’t show that they ‘missed me’ as stated in the email luring me back into using the app.

At first, I really enjoyed this app. I qualified for surveys consistently and was able to cash out my first gift card which I received in 3 days. But after that, things went downhill. I rarely qualify for anything now, and when I recently redeemed for another gift card, the app said it could take up to 3 weeks to receive it. Other survey apps send rewards instantly, so this is really frustrating.I’ve contacted support several times and all I’m told is to “be patient,” which isn’t helpful when the app used to work so much better. I just want others to be aware before spending their time here. Hoping things improve, but right now I can’t recommend it.

I caved and downloaded the app despite the terrible reviews. I was a Toluna member years ago and saw activity on my social media and was excited to know this site was still around. I created an account completed a few surveys through Safari and would close the app pop up. After downloading the app I was already logged in and mid survey would be asked to log in or after 20 minutes of a survey (because let’s be serious if we take our take our time and read questions it takes longer than the estimated time) I’d get the the “you are almost done” page and could not click continue. I contacted customer services and now my account is locked. I can’t log into the app or online. Stick with taking surveys in your web browser. I just lost out on so many rewards hopping it was a glitch. This site was my favorite years ago and I got so excited when I came across it again.

If I could give zero stars I would! I spent hours answering surveys, racking up points. Every time I would attempt to redeem the points I’d receive an email saying they couldn’t process it. After multiple attempts to reach customer service they still have not helped. Well to top it off after not receiving anything for my work my account was deactivated!!! I was truthful constantly in my answers. I got no explanation, I lost ALL my earnings, it was a complete waste of time!! Be warned they will kick you off at any time and not give you a reason or your hard earned rewards! Do not use this site try a better company. I’m seeing a lot of people have the same issue. The app is also junk, constantly freezing or dropping me from a survey and I wouldn’t gain those points. Their customer service is no help. Complete waste of time!