Tomato.mx - Food delivery 12+

Decent delivery app in Tulum

Happy to have delivery as an option in Tulum and the app is convenient. I look forward to having more restaurant options but the ones they have are enough. Keep up the good work.

Restos “always busy and not taking orders” hmmm

This app is super suspicious – I have tried countless times and everything is fine until I go to put my credit card in (US visa then Mastercard, then cash) and then it says they have “suspended taking orders and to try back in 10 to 15 minutes”. Super suspect - why it doesn’t come up until I finish putting my credit card number – US credit card. Even if I say cash, it says orders suspended. I have tried with six different restaurants at 9:30 PM. This is crazy.

Réponse du développeur ,

Hello! We apologize for any inconvenience you may have experienced. Due to high season and high demand as I see you tried to order in the most busy hours, we have had to temporarily pause our service in order to maintain the quality of the deliveries. We understand that this may have caused frustration and we want to assure you that we are doing everything in our power to ensure that our service is up to your expectations. Our customer support always there to help and assist with your orders. We apologize for any inconvenience this may have caused and thank you for your patience and understanding.

Surprisingly good

This app is a life saver here in Tulum! I ordered quite a bit and faced no issues. I actually kinda like the app itself- its barebones and minimal, yet gets the job. Kudos to the team that built this!