Torrid ١٢+

I was more than thrilled when they released the app. Unfortunately I cannot say I have been thrilled with it since then. I held off on reviewing for a long time in the hopes it would get better, but it hasn’t. From horrible loading screens to a cockeyed organization of the products, it would be easier to order online than through the app. I want to like the app, but it has to fix some major bugs, including but not excluded to: actually opening when you open it, loading, remembering you are logged in, having pictures of the products, not repeating the products multiple times, not loading some of the products in at all, placing products in the wrong category (argue with me how a jean jacket is leggings!), not backing you out when you are looking at products, not having the page glitch when you open the app or any of the pages therein, actually putting a product in your cart, ordering the right product when you checkout (ordered brown leggings and a brown cami last year, got two brown leggings)...

I could keep going but I am getting long winded. Again, I have resisted complaining for a long time, but enough is enough. I would actually like to be able to use the app and enjoy it, not wonder if looking at an item will cause the whole thing to freak out or glitch.

Die hard Torrid fan girl here. Shopped here for years and years, spent god knows how much. Believe me when I say this app is the most frustrating thing ever. If you are the type of person who clicks on the pictures to see them full screen this app isn’t for you. It refuses to load them and it white screens and there is no back button or anything to get out of the loading screen so you have to close he entire app and do your search all over again. Even when I tell myself not to click on the pictures I sometimes hit it while I’m scrolling and have to close the app again. Smh. Also, in the orders tab, if you wanted to look up one of the things you bought, it’s just a list with words. No link to the listing, no picture to indicate which black tee you bought just will say the price and numbers and what not. Dumb that it wouldn’t link to the item listing like every other site. Also, this isn’t a requirement but it would be nice if you could filter down to the exact styles like you can on the torrid website, for example they let you filter down to 3/4 sleeve or sleeveless or whatever you want. Gave 2 stars because I like torrid but it’s just really frustrating when you have to start your search all over when you click on a picture.

There was an issue with an exchange and Celine almost completely fixed it. However we were disconnected and I got ahold of Brooke; However it started off ugly where I was almost charged full price for an exchange for the same jean different size. I had to explain the policy as I originally did not pay full price for the jeans the sz was too small and I was exchanging it for a bigger sz. It stares we can do the esxchange via phone and pay just the shipping. It didn’t happen at first and to fix it I was almost accused of lying. I invested too much in a Torrid to give up and I worked in CS for almost 30 years and I have a Masters in business that allows me to train this type of service. So when I had to give a solution and be told I was wrong Tortid almost lost a loyalist VIP customer. Brooke was able to spk to someone and fix the issue.
Thank you Brooke for believing me and seeing my order. And Celine for trying. Torrid give your representatives empowerment so they can do their jobs better and not leave orders open ended for confusion. Change policies and go by your word. Thank you