Totalplay +12

What everyone else is saying is true - users are being asked for sensitive biometric data just to be able to watch TV! Nothing works otherwise. One must send a secondary verification, then change password and pin, then scan face to be able to access the app's features. To be clear, Total Play isn't a bank, but it demands greater disclosure of personal data than most banks to use the app.
Also troubling that my first review (which detailed the app's unreasonable demands for personal data once the app stopped allowing access otherwise) has been deleted. This may not be a scam, like some have alleged, but it likely has been reported to PROFECO or other consumer protection authorities. Be careful.

Hello, thank you very much for contacting us, the feedback from our clients is what defines our actions in search of providing them with a better service, we are happy to confirm that we will pay attention to your comment and the functionality of the application will be reviewed

Totalplay is such a joke use a different wifi or tv company please. I’ve wasted hours of my time trying to do simple things on this good forsaken app like set up auto pay for my wifi with no luck. Half the time I can’t even log in. Imagine being a tech company without even a functioning app.

Dear customer, we regret the inconvenience you had when using our App, we invite you to report it directly to our email appmovil@totalplay.com.mx, where you will receive personalized attention, please send us your account number and a description of the failure.

Adding stars because the developers have been addressing some issues in the app updates, so they seem to be reading these reviews. Thanks!

This is my major lingering complaint:

I receive billing notifications (which I want) and marketing notifications (which I do not want). The app should allow the user to control which types of notifications they receive. All you can do now is enable/disable ALL notifications in iOS settings.

Estimado cliente, lamentamos los inconvenientes que tuvo al hacer uso de nuestra App, lo invitamos a reportarlo directamente a nuestro correo appmovil@totalplay.com.mx, donde recibirá atención personalizada por favor envíanos por esta vía tu número de cuenta y una descripción de la falla.