TouchNote Custom Cards & Gifts 4+

Such a wonderful little app

This app is a genius idea! I love sending mail in general but this app lets me send cards that are photos in my phone and I don’t have to leave my house to do it.
I send a post card about weekly to my grandparents. They are in their 90s and can’t travel to see me and their new little great-grandchild, so I send pictures of her and weekly updates to them and it helps them feel a little closer. It’s also great for quick little check-ins with from who don’t live close just to let them know I’m thinking about them. I like to send a postcard after I visit someone with a picture of something we did together on our visit/trip.
It took me FOREVER working with tech to get it to where I could upgrade my account to the gold but now that we finally have it worked out, I’m thrilled. $99 for the year and I get 6 free postcards a month and only $1.50 for each one after that. It’s a deal considering they print the postcards and pay the stamp to mail. I seriously love this app, it’s such a gem. Highly recommend.

Buyer be cautious

Update: Ty for resolving the issue finally. I think the app is a great idea but it needs some work on customer service end. Again ty.

I have ordered over $250 with this app. The cards are ok. But do not order canvases. I ordered 4 and they’re not necessarily cheap. I received one today from dec 7th order. But I have 3 others I ordered prior to that I’ve yet to get. I’ve emailed their customer service and no response 3 different times. It’s been over a week and a half since the first email but they say in an automated email they’ll get back with you in 48 hours. Well that’s a lie. My canvases said delivered and that prompted me to email them asking where they were that they were not delivered. No response. But yet the status of them is changed from delivered to nothing. So I have over $100 in canvases I’ve wasted because I’ve not received them and you can’t get ahold of anyone there. They do not respond to you. They have half over a week to respond to the first email. Yet nothing and I’ve sent 3. I also messaged them on Facebook with no response either. I like to have my order or a refund but looks like I’m out money. I feel scammed. It’s unprofessional and when you can’t get ahold of anyone but yet their quick to take your money for a product they don’t deliver. That’s stealing. So the little cards are a cool concept but not from here.

Developer Response ,

Hi there, thanks for taking the time to write a review. What you describe doesn't sound right at all. I'd really like to investigate further - we're currently responding over 1000 emails a day due to the Christmas peak so I'm really sorry if a reply didn't come as quickly as it ought to. Please reach out to me directly on sebastian@touchnote.com and I'll be happy to make this right for you. Best wishes, Sebastian - CS Manager

one card was missing my msg

I first heard about this app through a commercial while I was watching TV. I quickly downloaded after reading reviews and I thought this would be a cute way to send my family nice cards that live very far away from me. I created and ordered 2 postcards. The app itself is easy to navigate. The layout and designs offered are really cute. When I placed an order, I got an email later on confirming that my postcard was mailed. However as I was looking at the image of my order I noticed that the message I wrote was missing. I panicked and looked at the order on my phone which had the message I wrote. I emailed customer service to confirm if my message was missing on my postcard and they wrote back that it was missing but TouchNote fixed the error and mailed out another card. It was really disappointing that I had to tell the person I was surprising the postcard with that they were getting two cards. One without my message and one with my message. I’m happy about the customer service though, they quickly resolved it for free and apologized. I might order another in the future... but warning anyone buying... please check your confirmation emails and make sure your message for that person is there.