TouchTunes: Play the jukebox 12+

Beyond irritated

I was singing this app’s praises when I first got it but you all are dirty with the way you do things. Credits should apply to ANY bar, not just one at a time. And if you purchase the credits, there should definitely not be a time limit on when you use them! And my biggest pet peeve is the option to jump the line. I spent 2 credits on a song last night and never heard it because people kept skipping ahead of me. I was at the bar a full hour after the purchase and it never came up until finally I got petty and spent 4 more credits just to hear it. However, I deserve a refund for the 2 credits that were wasted. You either need to do away with the skip option or else give it a limit so that my song will eventually be played even though I *only* spent 2 credits on it. I’ve been using TouchTunes since this summer and that particular problem has never happened before- and I was in a small bar. I find it hard to believe that there were that many people spending 4 credits per song just so theirs would be next. That makes me suspicious that you are just making it look that way to get some of us to spend more credits.

Cool idea, confusing app design

Been using touch tunes since 2008. The app layout is very confusing. To the left where their should be your profile icon, there’s a menu icon that’s for both settings & your profile. Your profile is listed up top & then settings & activity underneath, this should be separated by having two sub menus. One for your profile & one for the settings. In the middle you have the venue which if selected brings you to the venue’s screen, the confusing part here is that instead of having a back bottom to the left, there’s a help bottom instead. You have to select the venue under the map to go back. That makes no sense. You get a bunch of other people’s or the venue’s playlists under what’a playing now when it should give you an option to sync your iTunes/Apple music or other streaming service’s playlist so it can find what songs are available on touch tunes & let you create a playlist with those songs.

Developer Response ,

Hi, we work hard to provide a service that our Customers truly enjoy and we're disappointed to learn we’ve fallen short of that goal. We'd love the opportunity to hear more about your experience. Our Support team can be reached at https://touchtunes.helpshift.com/ or through the app directly by tapping HELP from the map screen.

Great app, mostly…

I’ve read a lot of poor reviews of this app here but most are years old. I’ve been using it for about a year and I’m pretty satisfied with it, although some of the same issues have happened to me. I hang out at a small local bar about once or twice a week but usually in the afternoon not at night when it’s crazy busy and my songs usually play as expected with a few exceptions. If the crowd is more into sports management turns up the game feed and the jukebox down or off. Not the app’s fault. I think a couple of the regulars at the bar will pay double and put their whole playlist on before they walk in the door. Not the app’s fault. It’s nice to be able to do that once in a while with a song or two but some people WILL abuse the option. I do tend to like some rather obscure songs that were never top tens and can’t find them in the app but them’s the breaks when you have varied tastes in a world of conformity. All in all I love the app and figure life is tough, you can’t always get what you want, learn to roll with it, baby. Find peace and happiness within, you won’t get it from an app.

Developer Response ,

Hi, we’re disappointed to hear your songs didn’t play as expected. If your songs weren’t heard, please let our Consumer Support team know so they can look into it for you. They can be reached through the app directly by tapping HELP from the map screen or on the web: https://touchtunes.helpshift.com/