TownSq - Condomínio e Síndico +4

This system is fast and efficient, easy to use. Intuitive to what our community needs are and helps us stay in constant communication with neighbors.

Our Goodwin Management and manager Tiffany is already amazing. The fact they use TownSquare as the liaison between our community and them makes life so much easier and we are happy they introduced us to them!

Thank you for your 5-star review. We are happy to hear that TownSq is improving communication in your community!

Our HOA is transitioning to be managed by Professional Community Management, which uses this app. Overall, I was pretty excited about consolidating all of our communications documents, events, and records into an online service like this and I’m hopeful that it will solve a number of our issues by streamlining management of our building. That’s said I feel like the platform and app is missing some key features … - No Sync with Google Or Apple calendars - No ability to create repeating events - No ability to brand or customize the experience for our community. - Very dated hard to read design interfaces for the platform, app, and emails - No community directory - No tour or onboarding process for the app to educate users. Would be nice to have a welcome message from the board and management company as well. - Very unclear process for onboarding non-owner and tenant users - Very tedious document management tools. Should take cues from google docs. I hope that there are regular updates and maintenance for this App with improvements and new features being introduced soon. Otherwise I’m afraid use of the service may not live up to its potential.

Hi John, Thank you for taking the time to leave us this feedback. We strive to offer a positive user experience and are always looking for ways to improve our app and its features. I know you spoke with our customer service team, and they have passed along your feedback to our development team. If you have any additional feedback for us, please feel free to contact us at support@townsq.io. Thank you!

I got a pop up in the app today to provide feedback and it almost wasn't possible to do as the keyboard randomly appeared and disappeared while I was typing. It was so frustrating I was inspired to come here to place a review.

Notifications are a mess, especially if you are on the board, as you get notified of everything that happens on the app with no option to limit notifications to items directly related to your personal address. If you turn notifications off, you'll still get notifications to email.

When a resident calls Associa to place a request, that request in Townsq will contain no information about what the resident was calling for.

Associa can't seem to figure out Open, In Process, and Closed statuses on requests - requests are often moved to closed immediately after being received.

TownSq actually makes communication between residents/management more cumbersome and has led to more miscommunications and slower responses to requests.

Also, is TownSq selling personal information? My name was misspelled by management in the app (I had to call to get this fixed as there is no way for residents to update their own account information) and I started getting junk mail to the misspelled name. Curious.

Thank you for your feedback. We are sorry that the app is not meeting your expectations. Within the app, you can go to edit your profile and update how you receive the notifications and how often. Each management company will use the app differently. If you are unhappy with how it is set up, we would recommend sending a request to your manager through the app to express your concerns. If you have any additional feedback for us, please email our support team at support@townsq.io. The user experience is important to us, and we are always looking for ways we can improve.
We look forward to hearing from you. Thank you.