Toy Match 3D: Triple Match 4+

I absolutely love this game! So much so, that at level 3200, or so, I paid for no ads. I normally wouldn't do that, but I play this game a lot, and lately, my phone has been cutting out the sound after an ad, so I went ahead and bought no ads.

A couple days later, not saying that this is connected, but normally, when you lose a level, you have the choice to watch an ad, and you'll get an extra 15 seconds. All of a sudden, I don't get that option. and the high levels are hard. So there's no way to win without those little boosts of time.

Can you explain why I don't get that option anymore? It would break my heart to cancel this game. Please let me know.

Hi! Thank you for reaching out to us. Regarding the issue you mentioned about the game sound disappearing after watching an ad. We’re taking a close look at the problem and will fix it as soon as possible. You can reach us via "Feedback" in the game setting. Don't delete the default device information in it. This will help us to identify the issue more quickly. We are sorry to hear that the game has become too difficult for you. We are trying our best to keep Toy Match fun and challenging for everyone. Some levels are harder than others, but all levels in the game are beatable without using boosters or spending coins. If the difficulty level is preventing you from having fun, please let us know more specifics about which parts are too hard. We'd be happy to look into adjusting the difficulty or providing more support to help you progress. In addition, We understand your concern about the removal of the option to watch ads for extra rewards. This change was made to improve the overall user experience. Please accept our sincere apologies for the inconvenience. We will take your suggestion into consideration for future updates. If you have any other questions or concerns, feel free to reach out to our support team. We value your continued support! 😊

The game is rigged. Not only does it seem like it’s rigged when you’re playing in smaller competitions against other players but also when you’re in one of the more difficult levels, things seem to move around when you’re trying to select them. Often times I will have a finger on something that I’m selecting and all of a sudden it will move out from underneath my finger and will move in its place. That causes you to select the wrong thing and then you run out of space which cost you 1000 coins if you want to continue playing that level. Because if it’s one of the more difficult levels than inevitably you end up, also running out of time which also cost you money to buy yourself more time so that you don’t have to completely reset your progress. If you decide not to continue in the level, then you completely reset your progress and have To start over. Unfortunately, once you’ve already spent 1000 coins because you’ve run out of space if you also run out of time it cost you 2000 more coins to continue instead of 1000 more coins, which is what it would normally cost you if you didn’t first run out of space. Anytime you have to buy some thing During the level then if you have to buy something else during the same level, it cost you twice what it should. So on these levels you end up spending 3000 coins which is equivalent to about six dollars. It adds up.

Thank you for sharing your feedback. We're sorry to hear that you've had a disappointing experience with our game. Please be assured that we never intentionally manipulate the game, as our goal is to provide an enjoyable and fair gaming experience for all players. Could you please share more details about this issue? If the issue occurs again, please send us a screenshot or screen recording so that we can investigate and resolve the problem more effectively. You can reach us via " Contact Us " in the game setting. Please don't delete the default device information in it. Which will help us to identify the issue more quickly and solve it. We want you to have a smooth gaming experience. Thank you for your help and understanding! 🙏

Ok after you get to a certain level, you will lose for average30 to 40 games before you get a win. I’ve been stuck for days. Do not spend money because it will not help you. I always purchase the 9.95, but you can’t claim the rewards because you can’t win. So it’s exactly like gambling, you pay but you will never get what you paid for. I repeat” DO NOT” spend your hard earned money. You won’t move forward enough to claim what you’ve paid for.i gave one star because everyone is saying you can’t win and they , like many developers, will never listen! Boycotts always work. I’m not spending a penny until they fix it. Challenge but not make it impossible! Listen to what your customers are telling you! Ok this is day 19 and I’m still in the same place! I’ve paid every month for the pass but on the pass you must move ahead and they make it so hard you can’t and they do this on purpose. Do not spend money on this game. It’s a scam. I’m over level 6000 and it will not help you to spend money. You will just be throwing it away. You can’t win. I’ve been on the same level for 2 months. Times are tough so don’t throw money at this game, it won’t help because you will not win. I can’t figure out why you would make a game so hard you destroy the game. You won’t keep making money! Developers listen to your customers and fix it!

Thank you for sharing your concerns with us. We're sorry to hear about the difficulties you're experiencing, and we value your feedback. We will work on addressing the issues you've mentioned. Regarding the items bouncing problem, could you please provide more details? If the issue occurs again, please send us a screenshot or screen recording so that we can investigate and resolve the problem more effectively. You can reach us via "Feedback" in the game setting. Don't delete the default device information in it. This will help us to identify the issue more quickly. If you have any further suggestions or concerns, please feel free to reach out. We appreciate your patience and understanding, and we are committed to providing you with the best possible gaming experience. 🙏