Screenshots

Description

Take command of your wireless service, anywhere at any time! The TracFone My Account App lets you manage most aspects of your wireless service right from your phone.

Here is how it works:
-Once downloaded, open the app and after agreeing with the End User License agreement, you will have the option to log in (if you already have a TracFone Account) or you can create an account by selecting Create an Account.

- Once logged in, you will be able to see your Service End Date, keep track of your Balance on your home screen, refill your Airtime by selecting Buy Airtime or Add Airtime if you have an Airtime PIN.

-Other features include Credit Card management, Adding or Deleting a Device from the Account, viewing your transaction history or you can use our retail locator.

Airtime PINs are located on the back of the TracFone Service Card or on your register receipt. To read the PIN on the TracFone Service Card, simply locate the grey strip on the back of the card. Scratch off the gray strip in order to reveal the Service Card PIN.

Service Cards are sold at over 80,000 retail locations across the United States.
Not a TracFone customer? Switch now! Visit us at http://www.tracfone.com/ for more information

What’s New

Version 4.4

New and improved app dashboard and stability improvements.

Ratings and Reviews

4.7 out of 5
26.2K Ratings

26.2K Ratings

ReadingPink ,

Love tracfone BUT

I have had a TracFone for years and love the service and the cost. Just ordered a new phone and lucked out, did not have to call for help to get it set up. There call center is a terrible!!! When ever you need help plan on at LEAST an hour. The computers are slow and they are waiting on there end and you of course are waiting. Ten if you need technical help you always have to talk to the person in training for an hour or more before they transfer you to the person that can fix your problem in 2 minutes. But the app is good if you can get your answer there and if it is up and running. Took me all morning to order my new phone because there was some kind of problem. I did get free 2 two shipping from FedX and it only took 5 days to get here!.

Developer Response ,

Hi ReadingPink. Thank you for your rating and feedback towards our App. We'll keep working hard to provide you a good user experience. Have a great day. ^Ramel

Wendell901 ,

Great way to save money

Pros:
Have always liked Tracfone because it saves so much money for a student who doesn’t need a lot of text/min. Just needed an available number for emergency use.

Cons:
The app could be better when it comes to loading. Also maybe like give free data access while using the app because I couldn’t buy more data when I’m out of data unless I have WiFi so it’s a huge problem when I’m out and I need data desperately.

Bugs to be fixed:
After I bought mins/data the app brings me back to dashboard but I couldn’t buy more airtime if I want to. Only the last 4-5 buttons are there. The add and buy airtime went missing unless I exit the app and login again.
Also the loading on my a available text/min/data seems to always not be accurate. And the loading takes very long or doesn’t load at all.

Additional suggestion/request:
On top of free access while using app because (more likely than not you’ll get more people to buy your product anyway), can you show details of the plans the users currently have. I clicked on my auto refill plan to check on it and I could not find details of exactly how many mins/data/text other than price and plan.

Anyway, I still like this plan overall despite some flaws in app. Saves me money in general and from where I’m from, cell service is not bad. (Except sometimes during heavy rain, call will go through but actually the other end wouldn’t receive it, not sure what problem exactly it is)

Developer Response ,

Hi Wendell901. Feedback from our customers is very important to us. We appreciate the opinion that you have expressed towards our technical procedure and overall service that might help us improve our products and services. Thank you for bringing this information to our attention. We will use the feedback to make us better. Should you need assistance in the future, please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^Katrina

loyalty wavering ,

The app is good, customer support is terrible.

This app is great. I have used tracfone for years, but I dread ever needing to call customer support. I recently called to switch my wife’s number a phone I bought from tracfone and had used it for a few months to try it out. When my wife’s other phone died we wanted to switch her old number to her new phone. They told me that her phone wasn’t compatible with tracfone (again, I bought the phone from tracfone and had been using tracfone minutes with it already). I was on the phone with them for over an hour and never got it resolved. This was just the most recent experience-I have had similarly frustrating experiences in the past.

Developer Response ,

Hi, loyalty wavering. Thank you so much for giving us a perfect rating despite your experience with our customer service. Please allow us another opportunity to check determine why you cannot transfer the services to her new phone. For assistance, please chat with us at http://bit.ly/2qdrKHH, call Customer Service at 1-800-867-7183, or text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Robert

Information

Seller
Tracfone Wireless Inc.
Size
123.4 MB
Category
Utilities
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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