Screenshots

Description

Take command of your wireless service, anywhere at any time! The TracFone My Account App lets you manage most aspects of your wireless service right from your phone.

Here is how it works:
-Once downloaded, open the app and after agreeing with the End User License agreement, you will have the option to log in (if you already have a TracFone Account) or you can create an account by selecting Create an Account.

- Once logged in, you will be able to see your Service End Date, keep track of your Balance on your home screen, refill your Airtime by selecting Buy Airtime or Add Airtime if you have an Airtime PIN.

-Other features include Credit Card management, Adding or Deleting a Device from the Account, viewing your transaction history or you can use our retail locator.

Airtime PINs are located on the back of the TracFone Service Card or on your register receipt. To read the PIN on the TracFone Service Card, simply locate the grey strip on the back of the card. Scratch off the gray strip in order to reveal the Service Card PIN.

Service Cards are sold at over 80,000 retail locations across the United States.
Not a TracFone customer? Switch now! Visit us at http://www.tracfone.com/ for more information

What’s New

Version 6.2

Updates to Payment History and Stability.

Ratings and Reviews

4.7 out of 5
37K Ratings

37K Ratings

YumaPaul ,

Lovin’ TracFone

Hi guys,
Let me tell you something - I have been a loyal TracFone user since 2016. I am so pleased with their services recently. I have worked with their operators to get me back up and going when I was transferring numbers once. It took awhile, but it worked out in the end. I crossed over the border once and learned I had to replace my sim card. Oops! Explained the situation learning too late what happens when you cross the border with a TracFone and forget to turn it off beforehand. TracFone took care or me and mailed me a new sim with simple instructions how to get re-activated with my same number. Now I am using one of the latest iPhones, 2020 SE model with 64 Gb and the latest tech. I depend on the phone’s capabilities and the internet for work picking up batches from InstaCart. Using TracFone’s “data” internet service while in the car and at those stores that don’t provide internet service may cause difficulties when the signal gets lost, but it gets all figured out in the end, as well as anyone can hope for, that is.
For what you get from TracFone at their price makes me feel great knowing I have such convenience. I can only hope they continue to get even better and thrive! Cause if you TracFone guys are set, then I’m set, too, right? Thanks TracFone!

A fan in Yuma, Arizona.

Developer Response ,

Hi YumaPaul. It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you so much for your encouraging feedback and star ratings. As per our interest to serve you better, we are continuously working on improving our procedures, products and overall services. Have a nice day! ^Ramel

ReadingPink ,

Love tracfone BUT

I have had a TracFone for years and love the service and the cost. Just ordered a new phone and lucked out, did not have to call for help to get it set up. There call center is a terrible!!! When ever you need help plan on at LEAST an hour. The computers are slow and they are waiting on there end and you of course are waiting. Ten if you need technical help you always have to talk to the person in training for an hour or more before they transfer you to the person that can fix your problem in 2 minutes. But the app is good if you can get your answer there and if it is up and running. Took me all morning to order my new phone because there was some kind of problem. I did get free 2 two shipping from FedX and it only took 5 days to get here!.

Developer Response ,

Hi ReadingPink. Thank you for your rating and feedback towards our App. We'll keep working hard to provide you a good user experience. Have a great day. ^Ramel

Wendell901 ,

Great way to save money

Pros:
Have always liked Tracfone because it saves so much money for a student who doesn’t need a lot of text/min. Just needed an available number for emergency use.

Cons:
The app could be better when it comes to loading. Also maybe like give free data access while using the app because I couldn’t buy more data when I’m out of data unless I have WiFi so it’s a huge problem when I’m out and I need data desperately.

Bugs to be fixed:
After I bought mins/data the app brings me back to dashboard but I couldn’t buy more airtime if I want to. Only the last 4-5 buttons are there. The add and buy airtime went missing unless I exit the app and login again.
Also the loading on my a available text/min/data seems to always not be accurate. And the loading takes very long or doesn’t load at all.

Additional suggestion/request:
On top of free access while using app because (more likely than not you’ll get more people to buy your product anyway), can you show details of the plans the users currently have. I clicked on my auto refill plan to check on it and I could not find details of exactly how many mins/data/text other than price and plan.

Anyway, I still like this plan overall despite some flaws in app. Saves me money in general and from where I’m from, cell service is not bad. (Except sometimes during heavy rain, call will go through but actually the other end wouldn’t receive it, not sure what problem exactly it is)

Developer Response ,

Hi Wendell901. Feedback from our customers is very important to us. We appreciate the opinion that you have expressed towards our technical procedure and overall service that might help us improve our products and services. Thank you for bringing this information to our attention. We will use the feedback to make us better. Should you need assistance in the future, please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. ^Katrina

App Privacy

The developer, TracFone Wireless, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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