What’s New

Version 3.6.6

Based on your feedback, our latest app update includes:
* NEW! App widget: see the status of your tracker from a Today widget on your home screen, without opening the app.
* Copy Virtual Fence: create Virtual Fences for one pet and easily copy them to your other pets.

We continually update the Tractive app to improve your user experience. Thank you for choosing Tractive!

Ratings and Reviews

4.4 out of 5
1.1K Ratings

1.1K Ratings

2882717 ,

Like it but...

I really like the Tractive app it works very well, although I wish the battery would last longer than 48 hours.😀
The Things I wish were different are: the collar clip- it can be difficult with a wiggly dog, there are easier designs out there. I also have sewn little zippered “sleeves” that I slip on my dogs’ collars to hold the tracker in place. Sure they are insured, but replacing is a issue I don’t need.
The tracking mechanism is spot on for locating the dogs, only off occasionally during inclement or very cold weather—of course those are the most important times to track so you know the babies are safe. I have farm dogs who free roam 100 + acres and sometimes ya just want to know where they are!!!
I also wish there was an 800 number for quick issues.. currently everything must be handled via email, which is ok BUT takes at least 24-48 hours for a reply, and if my dog is missing, I need help NOW not when y’all get around to it!!!! Please change that if you can!!!
All in all a good product/good purchase.

Developer Response ,

Dear Customer, Thank you for your valuable feedback. We're sorry to hear that your battery doesn't last longer than 48 hours. Please contact us via tractive.com/contact in order to take a closer look at this issue. All the best, Karolin, Tractive Customer Happiness Manager

Gallito Girl ,

Works well

So far I’m satisfied with this. My dog hasn’t gotten lost, but we are traveling in an RV and she has been getting in and out at rest stops, gas stations, and strange RV parks and it is reassuring to know that if she got loose I would have a chance of finding her. Let’s be realistic - nothing keeps your dog safer than a leash and an attentive owner. But mistakes happen and this seems to be a good safety net. I saw some complaints about the attachment system. Here’s what I’ve learned - 1. only try to attach to one thickness of your dog’s collar. If your dog’s collar has two laps of cloth, slip the attachment under only the top layer. Otherwise the attachment will seem ok but will fall off easily. If you get it properly attached it stays securely. 2. Figure out how to position the attachment device and the tracker first, before you start wresting with your dog. Or take the collar off so you can work more easily. It seems like the attachment clip and the tracker have to be positioned exactly so, and then when you hear a little click it is on securely. 3. I haven’t used it in live mode much, but even in the regular mode it seems pretty darn accurate. And probably the battery lasts longer, although we are still recharging it nightly.

Developer Response ,

Dear Gallito Girl,
We appreciate you taking the time to leave an honest review of the Tractive GPS and for giving us 5 stars!

Thank you for your input regarding the attachment of the tracker to collars. At the following link, you can also view all the different attachment options for the Tractive GPS: https://help.tractive.com/hc/en-us/articles/205663971

All the best,
Karolin
Tractive Customer Happiness Manager

Tina&Loki ,

Peace of mind

I love my Tracker gps. We moved to the country and having an invisible fence was our only option. All of our dogs are off leashed trained but the occasional husky exploration occurs. This gadget had given me peace of mind knowing my dog is where he should be even if I’m in another state. The clasp to attach to the collar hasn’t been the greatest (I’ve found it laying in the yard with the gps numerous times) but have found a bag to hold it to his collar. We turn it on every morning and have to charge it every other day to keep the battery alive. I have also noticed it likes to give me notices that my dog is out of the “fence” when he is really laying on my back porch. That’s ok with me! I’d rather be alerted falsely to make me go check on him instead of never receiving a message at all in the act that he does run off somewheres. I have also noticed that the turning on and off sound feature has stopped working (gps still works) and has recently having a white light appear with the red one. I have contacted customer service and am waiting for their reply. Hopefully it’s an easy fix or the extra insurance covers it! I’d hate to not have it working in case someone decides to take an afternoon run away from mom day!

Developer Response ,

Dear Tina&Loki,

We are very happy that our device gives you peace by knowing anytime your dog's location. We take all of our customer feedback and suggestions very seriously for future product improvements.

If you receive notifications informing you that your dog has left the Virtual Fence, when in fact it has not been, this does not mean that the tracker or application is defective. It can occur in cases where GPS accuracy is not ideal, due to environmental factors. In most cases, these false alarms are due to an inaccurate location related to the tracker being used indoors or in a building.
-That is why, while your pet is indoors, the roof is blocking the GPS signal and therefore a location technique is known as "cell triangulation" calculates that your dog is on the road. As a result, you will receive false notifications from the Virtual Fence.


To avoid this, you can do the following:
-Turn off the device when it is indoors or when it is not in use.
-Make the Virtual Fence bigger.
-Change the location of the Virtual Fence, so that the centre coincides with the point at which your pet usually stands more.

Due to legal restrictions, the sound feature is not currently available for users in the United States.

If you have sent a message to Tractive.com/contact one of our Customer Service team will respond your request.

Kind regards,
Sara
Customer Happiness Manager

Information

Seller
tractive GmbH
Size
175.4 MB
Category
Lifestyle
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch. Apple TV.

Languages

English, Bulgarian, Czech, Danish, Dutch, French, German, Hungarian, Italian, Japanese, Polish, Romanian, Russian, Spanish, Swedish

Age Rating
Rated 4+
Copyright
© Tractive GmbH
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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