Transit GO Ticket 4+

Lost some money

Worked pretty good until the day I was at a stop and needed to go downtown. Stupid streetcar doesn’t show up when it should so I have to take the bus instead or wait 10 more minutes. Well already bought the streetcar ticket (you have to be ready to board) so now I buy the bus ticket as well. Happened to me twice. Finally ordered the orca card as we are staying a couple of months. Now it doesn’t matter who shows up bus or streetcar. Also I barely made it on a Sound transit bus at the Federal Way station. Tried to use this app with a transfer ticket as I just got off another bus. Luckily the driver was nice to us and explained it’s two different systems and let us on anyway. It can be confusing to a newcomer so once again the orca card will be fine to use on Sound Transit. This app works for a visit to Seattle. Just be aware of what you are boarding- Sound or Metro. You will need something else if it’s Sound, this app won’t work.

Easy to use, connectivity issues when purchasing tix

The app is easy to use and makes it super quick to pay for fares without fishing out a card or cash, or worse, stopping at a ticket machine. The app has all ticket and pass types (well, at least those that tourists/visitors would use)

The only annoying thing I encountered was when purchasing tickets, an error message around connectivity would appear and it would misleadingly say that my credit card wasn’t charged. It was and the ticket appeared on the app, so be careful and double check before buying another ticket, esp if you are in the area for just a few days.

Developer Response ,

Hello,
Thank you for your feedback.
We will look into the issue which you encountered.
Our support team will always be available to help resolve any of your issues with the App, they can be reached at support@bytemark.co

Automatically Logs Me Out

I’m really glad that a solution like this exists finally, and for the most part is has been extremely convenient using this app vs using an orca card. Getting tickets is seamless, and using them is almost as easy as scanning your orca card (you just have to tap the screen once you have activated ticket to show the bus driver the color of the days’ ticket).

But with new apps as always, there tend to be some growing pains.

I would argue the main issue with this app is what the title of this review suggests. Its a huge issue, not to mention an embarrassment, opening the app to purchase a ticket, but then all of a sudden you are automatically logged out randomly and you have to explain to the bus driver who doesn’t have the time of day to understand what you are talking about.

It’s a very frustrating UX to deal with, especially if you relying on this app to use 3 transfers for example.

Developers: If this is a security measure, please choose to implement Face ID or Touch ID in place of having to enter in an email address and password. It takes less than a second to do, and is arguably even more secure. But even then, I’m not at all convinced having to enter in your email and password is in any way necessary. That 10-20 seconds of time savings is crucial when you are a pedestrian relying on public transit.

Otherwise, I’m overall thankful that an app like this exists.