Screenshots

Description

From billing to policy details to managing policies and checking claim status, the things you need from Travelers is here in the all new MyTravelers mobile app.

- Quickly access agent contact information
- Download auto insurance ID cards
- Pay your bill or sign up for Autopay
- Track roadside assistance
- Manage or update your policy(ies)
- File and check claim status

What’s New

Version 5.2.1

-Minor bug fixes and UI improvements

Ratings and Reviews

4.7 out of 5
16.2K Ratings

16.2K Ratings

Blargy14 ,

New app is beautiful, but keeps crashing

UPDATE: They finally fixed the bugs, changing review to 5*

The new UX is really nice, but there’s no point if it can’t be used. I get a “something went wrong on our end” error on the home and bill details pages. Tapping on the Policies tab just crashes the app. Also it would be nice to have it automatically log in instead of having to tap “sign in” every time.

Developer Response ,

Thank you for your feedback. We apologize and would like learn more about your recent experience. If you could please email us more information at CustomerCommunications@travelers.com, including your email and/or policy number, we'd be happy to help.

Poly girl ,

“Unusable” app

I have been trying for several minutes to pay my bill online which is the way I have paid it for several months. Today, when trying to pay via my iPhone, the app does not provide a cursor for me to to insert the last four numbers of my credit card. It specifically asks for this information and I can’t continue without providing it. I changed to my iPad, and the app now asks for me to choose a payment method. I want to pay by credit card, so I I have selected that and a blue dot fills the credit card selection. Now, however, it still says “payment method is required”, and also says “add a credit card”. When I select to add a credit card, it changes to another page which says “Loading payment form”. It has been “loading” for about 15 minutes now. If I choose “Continue” on the previous page, it will not let me continue until I add a credit card( which it won’t let me do).

Developer Response ,

Thanks for your feedback and we apologize for your recent experience. If you could provide your policy number to us at customercommunications@travelers.com, we'd be happy to look into this. Thank you.

Dong G Nguyen ,

Worse customer services

The app is ok, but because I cannot find their company on Yelp, so this is the review for their company not the app.
When I first started my quote at there, they asked me to call the customer service to confirm the quote
When I did that one of their employees asked me to provide my roommate personal information while I just moved in and not really close to him, so I asked them to canceled that quote.
Few days later their automatically added and charged my account for the quote. When I called back they said that their employees fall and try to convinced me to accept that quote, so I accepted.
There was any problem until two months later. They automatically canceled my quote and refunded back four months left I have in their policy

Developer Response ,

Thanks for your feedback and we apologize for your recent experience. If you could provide your policy number to us at picustcomms@travelers.com, we'd be happy to look into this. Thank you.

App Privacy

The developer, The Travelers Indemnity Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Sensitive Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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