Travelio - Apartments & Villas 4+

Late check in. We were waiting more than an hour before the room boy finally arrived. Been trying to contact the customer service for hours to to avail. The room boy was pretty friendly and helpful. Other than that, the unit is clean and look as in the pictures. Some of the stuff like cup and pot and pan are broken and dirty.

Hello sir, we apologize for the problems during the check-in process. Travelio will try to make it better in the future, if need a help you can contact us on the live chat application or at the Travelio WhatsApp number 62813-2425-9797 -ks

Do not book thru travelio, read more than just my review. See more on Google and elsewhere.

First time in my life writing a review for an app, but booking an apt thru travelio has been the worst experience. The ad of the apt was incredibly misleading ("internet provided" it said from the start). Long story short, it was not, and customer service is completely useless and tell us a different story everytime. Worse situation, the cooking gas. The tank was empty when we moved in and discussed with the move in support. We reported, and they told us it was our responsibility to "refill" the tank. Imagine. We even gave up on their stupidity in not understanding that it was empty when we came, and told them fine we will refill ourselves - but then we are reprimanded by building management that the gas tank we tried to "refill" was illegal to use in the apt building bc it is for low income housing only. So the gas tank in the apt we are in thru travelio has an illegal tank that we are "responsible for" according to the poor souls working customer service for these pirates. I despise the apple app store for making me give them 1 star bc that is more than these folks deserve.

Peace and love y'all

Hello shupi42, we are truly sorry for what happened with our service. Thank you for your superb feedback to us, it means a lot. Your complain is being handled by our team, we will keep the updated on Live Chat that already connected to you. Thank you. -an

I’ve stayed using Travelio more than once. When there is no issue with the booking, Travelio is actually okay and has decent accommodation options. However, if you have issue, they don’t seem to care to solve the customer’s problem. I stayed long terms for business before and they promised a parking card. After following with them daily, they have never given me the parking card at all. The second one, I stayed for another long term stay and they didn’t give the second key. Again, I asked daily and all they say was that they will take care of it, but never did. Lastly, the refrigerator broke and they asked me to pay to fix it. If you care about customer service who will take care your issues, stay away from Travelio and stick with actual hotel operators.

Hello Md2911, we are sorry for the inconvenience and we greatly value your feedback. We will definitely improve our service to always serve with the best we could have. Since we are unable to find your reservation, please send the problem you are experiencing to email hello@travelio.com for our tim to be followed up, If there are other problems, you can inform them via (021) 80600904 or +62 813-2425-9797 (WA). -hn