Travelocity Hotels & Flights 4+

I understand with the climate of today, it cannot be expected to be business as usual. With that in mind, I have been on a trip in Australia and with the airlines starting to shut down and government now issuing a warning for travelers to return home, I have been trying to contact Travelocity to change my flight home. No luck on phone or through on line chat, even though trying for the last several days. Airline won't let you modify ticket if you bought thru a 3rd party such as Travelocity - says they (Travelocity) have to change it but you can't get through to Travelocity to do that. On Friday (3 days ago) I received notice my return flight was cancelled. No word from Travelocity and still
Couldn't get through via telephone or online. Ended up going through a booking a return flight on Expedia - waiting at airport now. One leg of the new flight was cancelled and within a couple of hours Expedia sent me an email with a rebooked flight leg. Let this serve as a lesson - I will NEVER use Travelocity again.

I had a cancellation last year from catching Covid. So I got a credit for my. Flights. A year later I was ready to use my credit and began to book my flight with a Travelocity agent. Not sure if customer service was in the US. Everyone was friendly but had a difficult time communicating. That was ok. The worst part was having the agent book my flights using my credit, which didn’t give me any savings at all, since they charged $90 service fee per flight. I ended up paying $350 dollars when the original credit was for $285. If that doesn’t sound sketchy. It gets worse. They charged my card (after spending 1 hour with this guy) and they NEVER sent me my itinerary!!! What?!? Yes! I checked my spam, checked everything and NO confirmation on my delta flight. I even called the airline, and they said they couldn’t do anything because the third party handles everything when you book through them. I immediately called Travelocity again and since I had no itinerary or confirmation info, they said they could not help me. Not only did l lose my credit, I was about to lose what I paid for the new flight. At this point I just called my credit card company and filed a fraud case. I was refunded immediately and they opened a case that went on for a month, but ruled in my favor. Truly the worst experience I ever had. No more booking companies for me. I go straight to the airlines where I just pay my way, and can pick my seat at no extra charge.

This company dishonest when it comes to airline credits. We had canceled credit with American through Travelocity. I initially used part of the credit for a trip to Orlando. After this there was $665 each for both my husband and I remaining. Also, the link for me to access the credit disappeared, and I now had to go through a chat agent to use the remaining credit. I’m guessing they take away the access in hopes you forget to use it. Anyway, I found a flight to St Thomas for $1980 (total for both of us) on the Travelocity app. Immediately I tried to book this with a chat agent. According to them the price was $2600 - basically negating the value of one credit. If I had booked the flight myself it included seat selection, but their more expensive flight was random assignment. Upon inquiring why the price difference compared to what was advertised on the app I was informed prices change quickly. Strange because when I went back in it was still advertised as $1980. I tried again the next morning when I found the price for $1880. Same go around different agent. I then asked if I could book the flight myself and have the credit applied and refunded after purchase. You guessed it, that’s not allowed either. I have already reported this as a scam to the BBB, and I am also considering reporting this to my states attorney general. I have seen that Travelocity has been involved in class action lawsuits. Lesson learned.