Keep your trips on track with TravelSmartTM, the free app from Allianz Global Assistance that helps make travel simpler, safer—and yep, smarter. TravelSmart puts protection at your fingertips with easy ways to manage your Allianz Travel Insurance plan and access your coverage benefits, along with quick assistance if things don’t go as planned while you’re on the go.
• Instantly view your plan details in the palm of your hand.
• Connect to our 24/7 customer support for help with medical and other travel-related emergencies.
• File a claim and track its status on the go.
• Stay organized with real-time flight updates and boarding gate information.
• Find local assistance fast in an emergency.
• Newly designed create account and login screens.
• Updated navigation menu.
• Minor bug fixes.
Ratings and Reviews
Downloaded the app, never received the email which would allow me to verify the login. I even checked my junk mail folder for missed delivery, but no luck. Doesn’t seem to work very well.
Update: Received the verification email days after downloading the app and trying to set it up. It works just fine now, and even shows two policies I have, not just the one associated with receiving the suggestion that I download the app.
Not user friendly or well thought out app
First of all, the app only appears in a vertical format. When I use it on an iPad it’s not only vertical but the same size as it would be on a tiny phone. Can’t you figure a way to go horizontal like most developers do?
Second, I’m near the end of my first annual policy and I want to renew. I got an email reminding me of this fact yet there is nowhere, either in the email or the app, for an easy way to renew.
Instead you have to input all the same information you did the previous year for both me and my wife. This is a pretty stupid way to get repeat business!!
I’m not able to access the policy I purchased. On this app or through the internet, from the confirmation email I received upon finalizing my purchase. Phone Customer service was not able to access it either, yet they rushed to confirm that I will have a hard copy reach me through mail within 24 hours. Additionally, 2 emails were sent to me with customer service on the phone, saying that my policy will be attached as a PDF and those failed as well. Very disappointed thus far. If trouble starts just minutes after purchasing a travel insurance policy with Allianz, I wonder how responsive this insurer would be if a claim were filed.
Developer Response ,
We apologize for the inconvenience. Please send your policy information to us at email@example.com and we can help you get the policy on your app.
With Family Sharing set up, up to six family members can use this app.