Traveluro: Hotel Booking 4+

I have called several times and they all say that other agents are dealing with other people at the moment please hold. when you hold the call gets disconnected. Sending an email you will not get responded back. This is a scam business. Please contact Better Business Bureau on behalf of this company. They are very poorly. They will take your money and will send you an email and let you know that they do not do cancellations. but they will send you an email about a claim. when you try to file a claim you will get rejected from the claim. they gonna give you all types of excuses not to give you your money back. Very bad business. I’m going with Expedia for now on. Traveling needs to be wiped out of business if they can’t speak or contact anyone.

Booked a hotel room thru this website a few weeks ago/ today I got a lovely confirmation text and email- very legit / BUT…. I called the hotel I was supposedly booked at.. and the agent on the phone said.. oh- it looks like it’s been cancelled.. so I have no room! My money has been taken, but room is cancelled as of today. If I wouldn’t have called the hotel direct to check… we would be standing in a hotel with no reservation this week! Now I’ll have to dispute the charges with my credit card. Ok- so today we supposedly check in to that same hotel and it looks like our reservation is back on… I called the hotel directly again. it’s Extremely nerve wracking… but I think I know what they are doing- kind of arbitraging the prices…which isn’t cool unless your a betting person.. they take your money and keep booking and cancelling until they get the lowest price, but keep your “in between” money. Works sometimes, other times they lose money. However- they really do not answer the phone, ever- it just hangs up. I called traveluro multiple times- never got thru.

I booked a last minute hotel using traveluro because it saved me about 50% off but it wasnt until after i made the reservation that i saw all the negative reviews. Everything went well but i didnt know what kind of room i was going to stay in until i got to my room. I booked a standard room but the put me in a 2 queen bed room when i wanted just one king size. Hotel wasnt able to do anything because i didnt book directly through them. It was super late at night so i just left it and it was ok. Just wish the site tells you what kind of room you're getting when you book.