Trek Central 4+

I’ve used this app for over 500 miles of rides and it recorded the rides perfectly until I updated my iPhone to iOS 18.x. Now it actually doesn’t record anything unless I stop riding to pull my iPhone out to see if it’s recording … then, oddly enough, it will start recording. I’d be happy to share more info and/or data if necessary.

Thank you for your feedback. Auto-Recording should continue to start as long as an app-bike connection is made before the app is backgrounded on your iPhone. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 and we'd be happy to help further troubleshoot your ride-recording issues. Ride Bikes, Have Fun, Feel Good!

I rated this app at 4 stars. It would have been 5 if……..
I use it for maintenance information (miles risen, state of charge, etc.) since both I and my spouse have Trek electric bikes, it would be nice if both bikes would pair with the app and the dashboard would allow selection of the bike in question. It is a real PITA to have to go through the process of pairing the second bike and “losing” the first every time I want to review the other bike’s data. If that were possible, then I would rate it 5 stars. Edit: Additionally, I have reported this to my local Trek dealer that when connected to my Dual Sport+ 2, the app recommends tire pressures for both wheels ridiculously low (in the 20s, PSI, while the tire wall says maximum 50 psi). If I followed the app’s recommendation, I would be riding to “Pinch Flat City.”

Thank you for your feedback. Currently, only one eBike can be connected and viewed in Trek Central at a time. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!

I use the app with my ‘23 domane+. I actually like the app overall. But… While riding and switching assist levels, the app will just randomly shut down. It’s not consistent, about 10% of the time. When I restart, the current ride picks back up, with one major issue. It adds miles to the ride. I’ve had it add 1 mile, 5.2 miles, 10.7 miles…. It’s really random. The actual bike odometer does not get the miles added, just the current ride/trip odometer. This obviously then skews the other stats (avg speed, etc.) for the ride.

Given you are interfacing with TQ, idk if the bug comes from TQ somehow on reconnect or if you have some major logic issue on your side when reconnecting. I have the latest version of the app, 2.5.

Thanks for the feedback! If you are still having connectivity issues please email ridersupport@trekbikes.com. Please include your email that's used for the account, your bike's serial number, and any screenshots of the incorrectly added ride mileage. Happy riding!