I have to sign into the app every time I open it, like literally type in my user name and password. It works well to pay rent and looking at the features. My features are the front door and thermostat. The thermostat on the app is stuck on heat, it’s summer and we have it on air. In other words 50% of what I’m paying for isn’t working. Maybe the fees should be lower until they work out the kinks. That’s fair, right?Edit-update:I was able to speak with the smart home team and get my thermostat connected properly as of today. It’s working and reading correctly.

I live in Charlotte NC and have just been using the mobile site to manage my smart devices for a little over a year now.. but after being locked out of my house yesterday because the site wouldn’t connect & work for the thousandth time, I looked to see if there was an app and immediately downloaded. I put in my log in information and it said the app is not yet available in my location. I find that extremely odd and disappointing considering I live in such a big city and there are tons of tricon properties here. It said to be on the lookout for an email announcing the availability in my area and I’m just wondering how long that will be considering the app has been out for 4+ years? The mobile site just gives me so much trouble because sometimes it works and sometimes it doesn’t. It doesn’t connect for some odd reason even though there is no issues with my wifi or cellular data. Then when I click on scan for networks it’s like it glitches and literally doesn’t even show the wifi options so there’s no way to try and reconnect. I just have to wait and try again like the next day or something and see if it randomly works again. I was really hoping this app would be the answer to the website issues!

A Tricon residential technician, while replacing a kitchen faucet ruptured a waterline and flooded my home. He was very apologetic, but did not stay to help clean up,stating he would be late to another appointment. He assured me I would be reimbursed for the damages to my sofa, sound sound system etc… I hastily cleaned up the massive mess, because it’s my home and I don’t want to live in filth. I was not thinking to take pictures of the damage, until after I cleaned up most of the mess. I was clearly reacting to the emergency situation I had been thrust into. That proved to be detrimental as the last three months Tricon is refusing to take any action to rectify this, even claiming the pictures prove the technician helped to clean the mess. I asked for one months rent to be covered, for the inconvenience and the cost of replacing my items. People familiar with this story say I should have asked for more. This happened in January. Every week since, I contact Tricon,I’ve been told I’d have an answer by the end of the week. It’s now the middle of March. I normally don’t leave reviews, but this matter needs to be resolved! I’m really disappointed, I’ve been a resident over two years, with no issues. This has really left a bad taste in my mouth!😐

I’ve had a good overall experience with this app. It’s really convenient to submit maintenance requests, and I appreciate that it gives immediate feedback—like letting me know if something falls under renter responsibility. It also provides contact info for vendors when needed, which has been helpful. Overall, it’s reliable for managing requests and communication.My main issue is with the smart door lock integration. The lock itself works fine, but the app connection is almost always offline, so I can’t lock or unlock it from my phone. I reported it once, and it happened to be working during the appointment, but went offline again shortly after. For most of my time here, it hasn’t worked properly through the app.If that connectivity issue were fixed, this would be a great experience overall.