Improve productivity and collaboration with simple AR technology to provide real-time support using video, audio, and spatial annotations with Trimble Remote Expert. Easily virtually connect workers and technicians in the field with 'remote experts' to increase first-time fix rates. Using augmented reality technology, experts can provide visual guidance through markups and text instructions that are blended with the real world equipment being serviced in the field, no matter their location.
With Trimble Remote Expert, service organizations can rapidly transfer troubleshooting guidance and expertise from support experts to technicians out in the field. It is a simple and powerful companion for technicians and end-users who require real-time assistance from experts when facing complex or unfamiliar situations. The augmented reality collaboration and assistance tool ultimately helps to improve first-time fix rates, technician productivity, and the overall customer service experience.
Free mobile app during the trial period
Connect* via video and audio
Collaborate by creating spatial and text markup
Capture media (video and screenshots)
Save media to the device’s internal storage
*Network provider restriction may prevent the app from functioning.
With this release, Trimble Remote Expert is now a free mobile app with unlimited session use during a trial period. We have temporarily removed the daily session limit to support our customers and dealers during the current health and economic crisis.
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With Family Sharing set up, up to six family members can use this app.