Trimble PULSE® Remote Expert is an Augmented Reality collaboration tool which improves the productivity of field service technicians by connecting them with subject matter experts via video, audio and spatial annotations in real-time.
With Trimble PULSE® Remote Expert, service organizations can rapidly transfer troubleshooting guidance and expertise from support experts to technicians out in the field. It is a simple and powerful companion for technicians and end-users who require real-time assistance from experts when facing complex or unfamiliar situations. The tool ultimately helps to improve first-time fix rates, technician productivity, and the overall customer service experience.
Free mobile app offering two sessions per 24 hour period
Connect* via video and audio
Collaborate by creating spatial and text markup
Capture media (video and screenshots)
Save media to device’s internal storage
*Network provider restriction may prevent the app from functioning.
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With Family Sharing set up, up to six family members can use this app.