Trip.com: Book Flights, Hotels 4+

CTrip’s got your back!

This company has been incredibly helpful for my traveling in Asia! This one time I was stuck in this random city in China (by myself!!) because a connecting flight of mine got cancelled after I’d already begun my journey. That’s okay, but the issue was that NO ONE spoke English and my chinese is HORRID.

So I called cTrip to ask what was being done about this situation and they assured me they were on it to find out. They had my back the entire 2 days I was stuck in that random town and I finally made it to Thailand! I had to cancel every single one of my previous hotel reservations and cTrip took care of all of it for me.

It was actually one of the best trips of my life. So, yes they have a booking fee. But after that fiasco, I know that booking through this company is a solid choice and that they won’t leave me to deal with everything by myself. If you’re traveling Asia, and want some support, cTrip is the way to go!

Don’t listen to their policies on COVID-19

While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.

Developer Response ,

We regret to hear about the experience you received from our support team. For any change or refund request, this will be subject to the ticket policy of the airline company provide to our agency. Please do send us an email at en_servicemanager@trip.com for further investigation and assistance on this matter.

Worst Travel experience Ever!!!

Two days prior to my vacation ending I was notified on of my flights home was canceled and moved to a later time which made me miss my connection flight to my final destination, I was told there was nothing they could do after asking if I could get on a different airline, or keep the second portion of my flight and only cancel the one that was moved, I was told that was not an option and so I had to cancel and find a different way home, I had to call several times to get my second portion of my trip canceled and the cancellation submission was declined every time, I had to purchase a ticket from a different airline to get home.. I want my refund! and yet again on the day I was supposed to fly out I was sent an email saying my refund and cancel was not submitted. When I called I was told I had to show proof of my other airline purchase so they could request, for the 3rd time, to get my refund. This is the poorest form of customer service I have every encountered, I will never book through this site again! It not only ruined the last half of my vacation but cost me a second airline ticket and rental car to get home!

Developer Response ,

Hi Amanda. I appreciate you letting us know about your experience, and I am sorry for any inconvenience you have encountered with your refund request. It is not the service we expect you to receive from our side. To assist you better, please share the information and booking details with us at en_servicemanager@trip.com to look into the matter. Your cooperation is highly appreciated; thank you so much for your time in leaving this note for improvement.