Tronsmart 4+

This app could be much better if the developer decides to put some work into it. First off, I have the Apollo Bold buds. They are great with one issue. I wear them to the gym sometimes. When I workout, I wear a hoodie. For some reason the buds keep disconnecting. When I open my Bluetooth settings, one says it’s connected and the other not. If it happened once or twice then ok. But today it happened at least 10 times. That’s just unacceptable to me. There should be a function to turn off all touch sensitivity to the buds. I don’t know if the buds turn off because they are being falsely triggered by my hoodie or what, but that shouldn’t be an issue.
I tried them in the gym before the app supported them. I had the worst workout because of the buds. They kept triggering the volume to go up. When you’re lifting weights music getting loud to the point it hurts is probably not a good thing.

Lastly, the app doesn’t have a customizable EQ. It has a couple of crappy presets that actually detract from the sound of buds. I’d like to see the app have the ability to add a custom EQ. Also, like many other options available, the option to adjust the level of ANC would be a nice add.

All and all the buds are excellent when they aren’t disconnecting. The app isn’t to the level of the buds, but can be with some work.

Thanks for your feedback. We regret the app is not meeting your needs completely. We've kept it on file for our future improvement. So sorry for any inconvenience caused and have a great day.

I love the Apollo Bold earbuds. And the app worked in the past, but now it crashes as soon as I tap on the Connect button to the earbuds.

Update: I used an Android device to update the firmware (from 1.0.4 to 1.2.4). Now the iOS app works. Not a desirable procedure but works nonetheless.

Thanks for your feedback. We would like to help you verify the details of the problem, please feel free to contact us via support@tronsmart.com.Please provide your device's SN number and add some descriptions if it's convenient for you. We will reply to you as soon as possible.

Like the title says, no matter what I try, the moment the app connects to my Apollo bold earbuds, it just exits the app, back to my homepage. Please fix this. I love my earbuds, but would really like to have access to the app for more functionality.

Thanks for your feedback. We would like to help you verify the details of the problem, please feel free to contact us via support@tronsmart.com.Please provide your device's SN number and add some descriptions if it's convenient for you. We will reply to you as soon as possible.