TrueLane® is a free smartphone app available to auto insurance policyholders from The Hartford in select states who are enrolled in the TrueLane program. The app uses the sensors in your phone to automatically measure how you drive. The safer you drive, the better your potential Renewal Discount will be.
Bug fixes to improve the performance of the app
Ratings and Reviews
The Hartford Should Be Ashamed
The app deserves less than one star! We’ve been using it for over a month and it has been buggy from the beginning and it’s only gotten worse. During the first couple of weeks it would only update our confirmations if we entered them twice. The trips that it presents are only pieces of a complete trip and are often difficult to identify because of the apps incorrect start and stop locations. Often the app just stopped working for several days then started up again. On several occasions it identified speeding incidents that did not occur with speeds shown between 90 and 102 mph when we were doing under 65 (the speed limit) the entire time. When I tried to contact the apps customer service I was just placed on endless hold and never got to an agent. After reading the other reviews on the App Store I realized that most of the other users were also experiencing similar problems! I called the Hartford and I explained the problems with the app. The agent said she would report the issues and that my only option was to keep using the app or opt out. I was dismayed that the Hartford was apparently not reacting to the numerous complaints but simply letting their faulty app continue to be represented as a way to get additional discounts. I opted out and will also consider alternative insurance companies as this probably represents their overall approach to business.
I switched over to The Hartford for auto insurance because it was good insurance for a little less money . After I loaded the Truelane app on my phone it worked pretty well for a few days. It would ask me if I was the driver and give me 2 days to look at it and choose . But then my ringtone changed itself. I went to my settings and checked but my original ring tone was listed as active. But the ring was an entirely different ringtone. One that I’ve never had. I noticed that the Truelane app would just keep trying to load but stopped updating. Then, my contacts changed and I no longer had names or pictures. Then I got a weird message supposedly from Verizon that said my LTE was turned off. It was starting to make me think I had some kind of malware on my phone. Then I realized that the only new app on my phone was the Truelane app.
I deleted it and within a half hour my phone rang with my old ringtone and I never changed it. I had to re-add the names and photos to my contact list. I’ll be lucky if nothing else happened. I called Truelane and reported it but all I got was the higher premium with no discount because I’m not willing to mess up everything on my phone. I believe the Truelane app might have installed some malware on my phone. That’s the only thing that makes any sense. I gave it one star but I don’t think it even deserves that.
The app needs a lot of work.
Concerning the true lane by Hartford.
If there was a way I could give this a less than one rating I would. This app is totally useless. It worked fine for about two weeks. Then it gave half of the trip information. Now the last week and a half it does not register any information. As a matter fact for the last eight days it’s had my truck parked 9 miles away from where I live on a road where it quit taking the data. I do not recommend even thinking about using this application because my score rating is going up and down and it’s not even recording any data so you go figure that one out. I have talked to the supervisors and the tech support departmeant and they really don’t have an answer. Now you go figure that about people that handle the app and they’re supposed to know what they’re doing.
- The Hartford Fire Insurance Company
- 79.5 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2018 Hartford Fire Insurance Company
With Family Sharing set up, up to six family members can use this app.