I was a Firefly member and had no problem transitioning from that credit union to Trust One... excuse me; TruStone (auto-correct). The app works technically the same with an extra step. I was used to clicking on Checking, for example, and seeing all the transactions. Instead this app brings me to a screen list of all the things I can do and I have to press “transactions” to see them. This is the reason for 4 stars instead of 5. The list should be separate. I should be able to choose what I want to do and then choose the account(s) I want to look at. In lieu of this, the list could be a page afterwards. Transaction History should show first after clicking the name, it’s the most important in my opinion and for me at least it’s the screen I want to see. As is, it’s an unneeded extra step.Everything else about this app is fantastic. The way all the accounts appear to “update” when logging in brings my attention to each one that has changed. The app also shows a detail for interest earned. Again using my Checking account, I see an effective interest rate paid. If it’s on tiers it’s shown as a “split rate” combining the different rates and dividing by the amounts of each tier to arrive at the overall rate paid. Kudos!

We have been with TruStone since the US federal credit union days. In all that time, they have been a solid financial partner for us and don’t attempt to screw is over like our previous institution. I have gotten to know the bankers in our local branch and they have been looking out for us by suggesting account changes which have helped us earn more interest on our savings. The only opportunity that I could suggest is with the online app. 1) In the bill pay section, don’t make me jump through a lot of hoops to set a pay date. It should be selectable from the initial payment screen. 2) The app never asks for a password unless it is the most inopportune time. Look, if I haven’t needed to use a password in two years, I’m not going to remember it when I’m trying to enter a payee. Just use facial recognition. Otherwise, our experience has been top notch.

I’ve been a member of TruStone since I moved to Minnesota over nine years ago and I’m so happy with them. I have their credit card, and while it’s sometimes annoying that they decline a charge (usually because I forgot to tell them I was going out of town), I appreciate their diligence in making sure I’m the one using my card. And can I say how grateful I am that they recognized a scam and refused to let me take a large sum of money out of my account? Folks, don’t ever believe anyone who says the bank will freeze your account if you tell them why you want the money.

Ever since the “switch” or TAKEOVER from Firefly it has been an absolute NIGHTMARE. I never ever wanted to be with Trust One. I don’t trust them at all. They don’t deserve anyones trust to be honest. They take advantage of their customers and have HORRIBLE customer service. Half the time they don’t even know what they are doing or how to help you. Also the app is NOT user friendly whatsoever. Constant errors “on their end” and it’s like jumping through hoops just to do a simple member to member transfer. Also so many times I have tried to do online banking and it’s not working at that time. Don’t even bother trying to do a transfer or any online banking at night because they are constantly “updating” their systems. *Insert Eye Roll* I’m absolutely SICK to death of all the issues and I’m about to take all of my accounts elsewhere. Firefly was such a WONDERFUL and super user friendly experience. Trust One is the complete OPPOSITE. It’s absolutely HORRIFIC. Steer clear if you can. Run far away from this useless credit union. Trust ME. You will thank me later. ;)