Trustpilot: Reviews & Ratings 4+

Trust Pilot is a rare honest spot on the metaverse

I do understand it must be frustrating to spend hours writing a review only to have it pulled, it’s ridiculous to badmouth Trust Pilot for being so careful. Ive read both the stories and TPs responses and it just increases my respect for Trust Pilot and their processes. It makes sense that the first round of reviews must be done by AI. They’re obviously emphasizing the elimination of fake accounts, which would increase the rejection of legit reviews. That’s a good thing! I’m not sure how the follow up works but nobody should be complaining until they’ve attempted the next step. With real humans!

I wrote a lot more about how Trust Pilot’s efforts should be applauded and managed to lose it. Argghh! Probably what I deserve for writing that complainers should not complain.

TrustPilot= good program

Developer Response ,

Hello, 

Thanks so much for your feedback! We’re glad you appreciate our efforts to keep reviews genuine and our platform trustworthy.

Thanks for being part of the Trustpilot community!

Best,
Customer Technical Support Team

I truthfully wouldn’t waste any time posting reviews on this site..

I love the concept of TrustPilot, sadly they seem to suspend your account for no apparent reason. You’ll spend a great deal of time and effort posting reviews only to have your account banned and your reviews taken down. I’m a valuable and trusted member of the reviewing community. I’ve been writing reviews for nearly 15 years. I am a member of the Elite Squad of reviewers on Yelp. I have never had any issue with my reviews. I truly am taking precious time out of my schedule to write these reviews and post them on TrustPilot in order to help other people who might need to read these reviews.

The fact that TrustPilot keeps suspending my account has left me so frustrated that I likely will not try to post reviews on their site any longer and I will no longer support their site in general. An example of my getting my account suspended occurred very recently, when I was attempting to leave a review for my Primary Care Physician (PCP). TrustPilot quickly suspended my account and then had the audacity to ask me to prove that I was a patient of this medical provider! The worst part, is that I gave them proof that I was a patient, but to TrustPilot, this proof wasn’t good enough, they both want and refuse to accept proof that is private in nature.

I truthfully wouldn’t waste any time posting reviews on this site.

What’s the point?

I attempted to make a review of a absolutely terrible company I spent the last two years working with on a B2B basis. It’s a foreign company, therefore not to many review services have this company even listed as an option to review them. I found that Trustpilot has 15 previous reviews of the company. I created an account with Trustpilot, I put in my experience with the company only to have Trustpilot pull the review and treat me like a criminal because I wrote a review. What I mean by treating me like a criminal is they requested an absorbent amount of information to “prove” that I worked with this company. I submitted invoices and screenshots of various communications, as requested by Trustpilot, only to have my review again retracted by Trustpilot. I am beyond frustrated at this point. I spent to much time just getting my thoughts together to write the original review, only to be disappointed by the fact that Trustpilot doesn’t believe me for no apparent reason. It’s beyond ridiculous, and incredibly frustrating, they compounded my issues with the said company. 🙄 what’s the point of making such stringent standards to write a review? You’re making it known that you’re not on the side of the consumer, but instead on the side of corporations. At least in this instance that’s what you’re doing

Developer Response ,

Hi, 

Thanks for taking the time to share this experience with us. We're sorry to hear that one of your reviews was removed. We can understand it can be frustrating when a genuine review you have taken time to write is taken offline. As we're an open platform we have Automated Detection Software checking all reviews to ensure the integrity of our platform and that they’re in line with the guidelines. It isn't that we don't believe your review, it's just for security reasons we sometimes take a review temporarily offline. If you wish to learn more about our software, feel free to read this article: https://support.trustpilot.com/hc/en-us/articles/115000711088--How-does-Trustpilot-s-fraud-detection-software-work-

Based on this review, we can understand that your review was legitimate, and hence we highly recommend you to use our dispute form, so we can further investigate the case handling that happened and if the review complies with the guidelines ensure it gets back out there. You can find the form in this article: https://support.trustpilot.com/hc/en-us/articles/5635306394642-How-can-I-dispute-a-decision-made-by-the-Content-Integrity-Team

We're further very sorry to learn that you got the feeling we are working together with companies and let them pay us to remove reviews. We are fully independent and here to be a fair and impartial third party. Trust and transparency is the very essence of Trustpilot, therefore we take the utmost care to ensure the integrity of all reviews. Under no circumstance does Trustpilot allow businesses to misrepresent their score or delete reviews from their profile. This goes against everything we stand for as a business and is simply not possible. Our guidelines apply equally to every company with no exceptions. It is not in our interest to favor one party or the other. 

We hope you will fill out the dispute form, so we can further look into your case.

Kind regards,

Trustpilot