TENCU 4+

I love my bank. Please improve the app. I can log in only a few times before the app stops working. When I attempt to log in, I get a “bad request” error. I end up deleting the app, download again, it works a few times, and the cycle continues. I love TTCU, but the app needs to be designed better.

This app is extremely unreliable. Facial recognition almost never works even though I set it up every time I log in. It keeps changing my login settings. I frequently log in with my correct credentials and it simply tells me "bad request" about five times before it lets me log in. Not helpful at all when I'm on the go. The app shuts down randomly. I gave it three stars because it is useful to keep track of my spending and is pretty quick to update expenditures and incoming money. I like that I can transfer money and the check deposit function. The app functions seem to get significantly less reliable and functional every time the app updates.

Reminds me of a junior level product design team thats driving this app. Lacks common functionality found in most apps that have been around for YEARS. The user experience is awful. The design reminds me of early web design back in the 90s. If TCU is building this in house consider bringing in experienced skill sets around UI/UX and stronger development skills under senior product development management. If this is a white label approach dump the vendor as they obviously dont know how to deliver functional solutions. Disappointed.