File simple tax returns for $0 with Free Edition*, or get answers from a tax expert - max refund guaranteed. Don't wait, file today.
America's #1 Free Tax Prep Provider. Over 40 million returns were prepared last year with TurboTax.
YOUR TAXES, YOUR WAY
• Do it yourself, get expert help, or hand it off start to finish – let's get your taxes done right.
• Support when you need it - Access TurboTax support to get all your questions answered. Available in English/Spanish.
FILE YOUR OWN TAXES
• $0 Fed, $0 State, $0 to File with Free Edition for simple tax returns only*.
• With TurboTax you can be confident your taxes are done right, from simple to complex tax returns, no matter what your situation.
FILE WITH EXPERT HELP
• TurboTax Live - Real tax experts review your return. Guaranteed done right. Get unlimited advice as you do your taxes, and an expert final review. So you can be 100% confident your return is done right, guaranteed.(1)
• TurboTax Live Full Service - Hand your taxes off and let a tax expert do them for you. Get matched with a dedicated tax expert to do your taxes from start to finish, keep you in the loop, and review your taxes with you before filing.
• Simply tap to chat or talk live with tax experts on demand. Live bilingual experts available.
• Maximum Refund Guaranteed - On Average $2,766.
• We've Got You Covered - We handle all complexities from self-employed to investment taxes and we have real tax experts and trusted technology to get your taxes done right for your unique tax situation.
• TurboTax can help you get your tax refund up to 5 days earlier when you deposit it in a Credit Karma Money™ account(2)
• TurboTax is up to date on the latest tax law changes - We've got your back with up-to-date information about Child Tax Credit, Dependent Care Credit, Unemployment Benefits, and Stimulus Payments.
• ExplainWhy™ - Understand the "why" behind your tax refund, in a tap.
• CompleteCheck™ – Get the green light to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don't miss a thing with accuracy guaranteed.
• Track your return status with push notifications - Stay informed about your e-file return status with notifications sent straight to your phone or tablet.
GET STARTED EASILY
• Snap. Tap. Done. Import, upload, and snap photos of your W-2, 1099, and 1098 forms, answer simple questions about your life, and e-file securely from your device.
• Up to a 50% head start on your taxes with year-over-year data transfer of your prior TurboTax return.
• Get your taxes done right anytime from anywhere. Seamlessly switch between your devices and securely pick up right where you left off when it's convenient for you.
See full disclosure and disclaimers at: https://turbotax.intuit.com/corp/mobile-apps/turbotax-disclosures/
*TurboTax Free Edition, TurboTax Live Basic, and TurboTax Live Full Service Basic available for simple tax returns only. See website for more details. Intuit reserves the right to modify or terminate this offer at any time.
1. 100% Accurate Expert-Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a TurboTax tax expert makes while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. Limitations apply. See Terms of Service for details.
2. If you choose to pay your tax preparation fee with TurboTax using your federal tax refund or if you choose to take the Refund Advance loan, you are not eligible. 5-day early program may change or discontinue at any time. Up to 5 days early access to your federal tax refund is compared to standard tax refund electronic deposit and dependent on IRS submitting refund info to bank before release date.
For Credit Karma Money checking account: Banking services provided by MVB Bank, Inc., Member FDIC. Maximum balance and transfer limits apply.
Any summer plans? We're planning on continuing to make this the best tax app around! This release has some polish and bug fixes to help you finish strong! Your taxes your way: from filing on your own, to getting expert help with TurboTax Live, or handing off your taxes to our experts with TurboTax Live Full Service, we have you covered!
Ratings and Reviews
Payment “not processed” - double charged
I have the mobile app. It shows it was free in the beginning. At the end it basically gave me no option but to pay, which I have no problem with. It turned into $40 to $120. I was okay with it because they changed me owing $260 on my taxes to only $11 so I expected to pay close to that amount anyway. I end up asking to take from my refund returns and it showed they would do so for $40 extra dollars. I’m at this point getting irritated but choose to go through with it. It kept sending me to the payment option although I wanted it taken from my refund. I then got frustrated and reverse the payment option with just paying with my credit card. After putting in my credit card, it started processing then shows the page had no connection. I said “okay let me try again”. I did it again, same thing happened. Now I go to my discover app and it shows TurboTax charged me TWICE but on the TurboTax app it shows the payment hadn’t processed at all. I’m beyond irritated with Turbo Tax. I’ve tried to get in contact with customer service line - received no call back. I’m frustrated and will never do my taxes on this app again. If I don’t receive my refund soon, I will be contacting my lawyers.
Baiting and switching product fees
“Free to file” is a great slogan for this product. The act of federal filing may be free, but along the way of using the app, you will be charged for certain tax situations. Made contributions towards a retirement plan (401k, IRA)? You must use the TurboTax Premium ($). Have stocks and sold any? You must use TurboTax Premium Plus ($$). Have a question about something on the form? You have to upgrade for Live Tax Advice ($$). Need to also file state taxes? You just purchase the state option ($).
If there is a bug in the app, I’ve no idea how to proceed. I found it impossible to report the issue through the app itself. And there was nowhere that explains what to do if the user experiences a problem with the app itself. The only help options built-in are for live tax advice or searching FAQ/forums.
They do try to make things easy. But they also upcharge you along the way. It is still cheaper than going to a tax professional, however at least there you have an expert who can answer the questions directly. So if you have any “uncommon” tax situations (retirement plans or stock brokerage accounts), I would recommend going to a tax professional over using this software.
First year I refuse to use it.
If you would’ve asked me the last 8 years the best filing prep I would’ve recommended turbo tax. This is the first year I’m not using it. There’s no logical reason to be charging me over $120 just to file. On turbo Id also have to pay an extra $40 some to file state just because they can. on Top of paying $89 for what? Having to take two extra pictures of forms and having to double check it all myself anyway, no access to basic support even for that much? No thanks. It didn’t make doing my taxes any easier (in fact I feel they’ve purposely made the prompts more difficult in recent years to convince you to pay for their help. I was convinced I needed help because I was so confused using turbotax, imagine my surprise when I used freetaxusa for $14 Total and got it done *quicker* AND *easier* than I would’ve paying $120 before tax on turbo tax! That’s insane!!!) especially as you promote that you’ll straight up complete simple returns for people for no charge whatsoever. That manpower could’ve easily been directed to the people holding your company up paying $140 dollars for nothing.
Edit to respond to developer: no I didn’t have any “issues” - this is simply what you charge for anything past the simplest of returns. I’m not confused, I understand completely, and still stand by the fact that it is ridiculous.
Developer Response ,
UPDATE 3/30/2022: Hello Lyssa. Thank you for taking the time to submit your feedback. We value your input and want you to know that we are listening! TurboTax is a DIY tax tool that uses the information you provide to accurately file your return. TurboTax charges are based on the forms and worksheets needed to properly file your tax return. A few reasons customers are upgraded to better handle their specific tax situation can be found in this link: https://intuit.me/32LJNJm We do charge an additional $39.99 for state e-filing, which is utilizing the state tax preparation program provided by TurboTax. If you would like to downgrade your TurboTax version, you can use this link here: https://intuit.me/3HykEQE Thank you for being a part of the TurboTax Family! -Te'Anna----------------------------------------------------------------------------------------Hey, It saddens me to hear that you experienced issues using TurboTax this year. We do offer a free version that covers simple returns: https://intuit.me/3NsfZ6O. Each version of TurboTax supports different forms, you would need to use a version of TurboTax that covers your tax situation. You can check your fees at any time while using TurboTax using these steps: https://intuit.me/3IIPkiB. I also have additional information on all our products here: https://intuit.me/3MlhyTM.
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