• U by Moen shower is a WiFi/cloud-based digital shower system that offers mobile connectivity
• To create a personalized showering experience, U features three ways to control your shower: voice, phone and controller
• With voice activation, you can activate your shower with the sound of your voice through Amazon Alexa, Apple HomeKit and Siri, as well as Google Assistant.
• Download the U by Moen smartphone app to personalize and control your shower from your smartphone
• Through the app you can:
o create up to 12 personalized shower presets, including name, greeting, outlets, temperature, shower timer and notifications
o turn on your shower from bed and have the shower pause once it warms up to your desired temperature, saving time and water until you are ready to step in
o customize system wide settings such as outlet icons, which WiFi network the system is connected to, language and time zone
• The U by Moen shower system includes a digital valve that offers precise temperature control and a WiFi connected digital shower controller that provides feedback on the shower status through on-screen messaging and notifications in the U by Moen app. It also pairs with Amazon Alexa, Apple HomeKit and Siri, as well as Google Assistant for a seamless, integrated experience.
• To learn more about U by Moen shower, visit www.moen.com/u
Fixed an issue where users were unable to slide the presets window up or down.
Ratings and ReviewsSee All
Problem sync with u by moen controller
At the biginning (a month or so ago) it worked well, it went through the process allowing to add the valve controller set to my account); I even managed to do the particular setting to a couple of users using the app. After less than a month or so, the app got disconnected with moen controller; it no longer showed my moen device. I tried to redo the process but it does not finish it. It goes fast through steps 1 and 2 and sometimes goes to step 3 showing setting completed, only to show process not finalized. In the controller it shows connecting to net and then to server, and then it restarts again showing another set of 4 digit/letters (Pin number) After so many tries now the controller goes back to initial settings asking to set language, etc. I do not know where the problem is, if in the app or in the controller.
Developer Response ,
Hello Martaegh. Thank you for sharing your feedback. We're sorry to hear about the trouble you are experiencing with connecting your shower to the U by Moen app. Moen's Consumer Services department would be delighted to provide assistance and troubleshoot the issue you are experiencing. If you are still experiencing this issue, you can contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 8:00 am - 7:00 pm EST.
Invalid Credentials and more bugs
Lots of bugs, a hotspot internet isn’t good enough, won’t send token email at all, doesn’t recognize correct credentials from my phone but will on iPad both purchased new last night. There are many more bugs but software developers are supposed to pay to troubleshoot before release and this product was clearly dumped on market with the lets let the public debug it for us for free, moen should be sued for the poor quality release and financial ability to do better, lame.
Developer Response ,
Hello Why_Work. Thank you for your feedback. We're sorry to hear about the difficulties logging into the U by Moen app on your device. Our product specialists would be delighted to assist with any issues you are experiencing. For assistance, please contact Moen Consumer Services at 1-800-289-6636; our current business hours are Monday through Friday from 9:00 am - 5:30 pm EST.
App reset and stated to work again!!!
I was connected and everything worked fine. After a few weeks I could not control the shower from the app. Tried to sign in “Invalid credentials”. I tried to reset my password and the app couldn’t find my e-mail address so it wouldn’t send a token. Tried to recreate a new account, and the app refused because the e-mail already existed! I’ve deleted the app, turned off my phone, reinstalled the app. Nothing is working. UPDATE...After uninstalling and deleting the App and resetting the Moen controller, I was able to log into a newly downloaded App and connect to the controller. It took a few tries and then it was successful.
Developer Response ,
We appreciate you sharing this with us. If you need any assistance in the future, you can contact Moen Consumer Services at 1-800-289-6636.
- Moen Incorporated
- 36.2 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, French, Spanish
- Age Rating
- © Copyright: 2019 Moen Incorporated
With Family Sharing set up, up to six family members can use this app.